Extremely Disappointed, Misleading Sales and No Refund Issued We had a very disappointing experience with Big Motoring World, particularly at their Leeds branch. Mrs and I viewed and test drove a BMW X1 (Reg: YS70 UHU) on 29th April 2025. During the initial test drive, we noticed a clear jerking issue. We raised this immediately, and it was acknowledged by the sales representative, who assured us that the issue would be fully investigated and rectified before proceeding further. We were later informed that three technicians had looked at the car and claimed they could not find any fault. However, when the same sales representative test drove the car himself with us present, he experienced the exact same issue and admitted there was indeed a problem, potentially with the gearbox or timing chain. We were told the relevant parts would be repaired or replaced before collection. On the basis of that assurance, we proceeded to sign a finance agreement, strictly on the condition that the faults would be resolved before finalising the purchase. Unfortunately, not only were those repairs never confirmed, but the dealership also refused to provide a simple 12 month written guarantee, despite repeatedly stating that their technician “found no fault.” After raising these concerns and cancelling the sale, we requested a refund of my deposit. Weeks have now passed, and despite multiple reminders, emails, no refund has been issued. We have now been left with no choice but to begin a formal Money Claim Online through the County Court to recover our deposit, as Big Motoring World has failed to honour their commitment or show any sense of urgency or customer care. We strongly urge anyone considering purchasing from this dealership to be extremely cautious. Promises made before signing paperwork were not honoured, and the after sales experience has been appalling. If you value honesty, transparency, and basic customer service, look elsewhere.