I would strongly advise against purchasing a vehicle from Big Motoring World – Leeds, at least not if you value a smooth and transparent buying experience. The initial stages of the process were relatively straightforward. We test-drove the vehicle and decided to proceed with the purchase. The sales representative was professional at first, but his attitude noticeably shifted when we declined their part-exchange offer (£6,000 for our car, whereas we easily secured £7,000 elsewhere and could have likely achieved £7,500 with more time to sell). His demeanour further changed when we rejected additional services such as Guard X and alloy cover. He also made it unnecessarily difficult when we requested to reserve the car for collection a week later, insisting on a £1,000 deposit. While this was frustrating, we proceeded regardless. We agreed on a collection date and time, giving them seven days to prepare the vehicle. However, upon arriving at the agreed time, we completed the paperwork and made the payment—only to then be directed to the ‘collection lounge’ to wait. After 45 minutes, we were finally seen by the collection team, only to be informed that the car was still being valeted and would take another 25 minutes. Given that they had an entire week to prepare the vehicle, this was disappointing but not yet a deal-breaker. However, the delay stretched to a total of two hours, which was entirely unacceptable. Other customers, including families with young children, were also experiencing significant delays. Notably, any offers of 'complimentary' refreshments disappeared once payment had been made. When we finally received the car, the valeting standard was poor—no better than what could be achieved with a basic pressure washer and vacuum cleaner at a service station. The far bigger issue, however, was that the car was covered in scratches and chips that were not present during the initial test drive. With a professional background in engineering (including medical, automotive, and aerospace sectors), I am highly adept at identifying defects, and I am certain these damages were not there previously. Unfortunately, it became a case of my word against theirs. I requested access to the original advertisement photos for comparison, but they claimed this was impossible once the car had been removed from sale. However, when I went back inside to reluctantly sign the paperwork (as we had no alternative transport home), I saw that the original advert was still visible on their computer—proving that I had been purposefully misled. Since then, I have repeatedly contacted their so-called ‘dedicated’ after-sales support team, only to receive unhelpful, vague responses before they ultimately stopped replying altogether. Their website claims that ‘customer satisfaction is our top priority,’ yet my experience suggests otherwise. My argument is that if they have nothing to conceal, there should be no reason to withhold the information I am requesting. Final Advice... If you plan to collect a car from Big Motoring World – Leeds: - Be prepared for an excessive waiting time. Bring food and drinks, especially if you have children. - Take extensive photos of the vehicle immediately after the test drive to safeguard against any disputes regarding damage. Overall, my experience with Big Motoring World – Leeds was frustrating, time-consuming, and dishonest. I cannot recommend them in good faith.