Please avoid at all costs. Take it from my experience it isn't worth enquiring about a car with this company as nothing they advise is truthful. From the initial service received when reserving a car and getting it transferred I should have known. When speaking to the sales rep on the phone I discussed what condition the car was in? I understand that as a used car there would be marks but the photos on the website the vehicle didn't have a mark on it and the interior was immaculate I was amazed. The advisor confirmed that the vehicle was as pictured so I paid the £130 to get the car moved to the Cannock branch and made an appointment to view the car. The customer service and comms to get the car there and confirm when it would arrive was laughable at best as the mixed messaged received meant it was difficult to arrange the 1 hour commute to get there. On arrival the car was driven around to the show area and a scratch down the side of the car was visible from inside the showroom. On inspection the car was filthy and in no condition to be shown to a customer. There were a number of scratches down the side of the car externally and the paint on a the rim of all 4 doors had been scratched off where they had clearly been hit against a surface repeatedly when opened. I can take the external damage but inside was even worse. The car was filthy with grime and crumbs through every crevice. I was amazed as it was so different from the advert photos. the pictures were either from a different car or this has been used by someone whilst it was in stock. One of the panels had come away which again wasn't shown in the photos and on further inspection there were cigarette burns on the ceiling of the car in the back which was the final straw. When I pointed out the panel to the sales person he drove it around the corner to the onsite mechanic who he said popped it back in, but this resulted in a small crack in the plastic as they must have just wedged it in. When asked why the car was so dirty he advised if I wanted to buy it they would then valet it for me.... I questioned why they would let a prospective buyer with a prearranged appointment arrive with the car in this state surely they would get it done before my arrival, why should I wait around whilst they tried to polish a turd?? I was then introduced to the store Manager who was no help whatsoever. he simply said it was the responsibility of the branch that transferred the car and he had no responsibility for it condition, even though it had been at his branch since the day before. I was told to ring head office. I decided to leave the car as I felt if the service was this bad now god help me if I had any issues if I purchased anything from them, plus the fact this car was in such a bad condition I wouldn't want it anyway. On leaving the sales rep advised me he could see this car was in no way as represented in the photos and to ring head office for a refund of the £130 transfer fee. On ringing them I was advised this will be escalated to a manager for me. when the manager calls back he advised on speaking to the branch manager at Cannock the car simply had wear and tear and nothing untoward. I asked if cigarette burnt fabric and exposed internal panels not on advertisement photos is acceptable? I was advised the refund would not be processed and I would need to raise a formal complaint. Please do not make the mistake of wasting your time and money with this company. I am just glad I didn't purchase anything from them and will be pursuing my refund further. I wanted to write this review so no one else gets caught out by the over glamourised advertisement photos. That won't be the car you go to view!!!