Firstly I would like to start with the fact that when you purchase a car through this dealers they offer you a voucher to review them then and there, I imagine this is because most reviews will be positive it’s not until things go wrong that you realise how poor they actually are! I have had an absolutely shocking experience! I purchased an Audi A1, before I had even left the dealership a fault light appeared, it was taken to their on sight “mechanic” 3 times and each time I was sent away being told the issue had been fixed. On the third time the dealership had closed so I could not return but I was assured if the light came on again once I had left that it would be fixed. The car also had a light shake to it when stationary and as the days went on this become worse. I then spent a week phoning and emailing with minimal response, I was constantly told someone would call me back and they never would! I eventually took the car to be diagnosed to an Audi specialist as I couldn’t wait any longer, the diagnostics detected 7 faults throughout the vehicle one of which was an engine fault!! I finally spoke to someone from aftersales and sent them the proof of my private diagnostics, they informed me that they would have to diagnose the car themselves in order to provide me with any sort of refund. Initially I was told they would only repair the car but I did not trust for one second that this would be done to a good enough standard considering the shocking service I had received up until this point. The car was eventually returned and I have received a refund, since purchasing with them numerous people I have spoken to have had very similar experiences. They claim to carry out a 200 point inspection but somehow managed to miss 7 faults!! It makes me feel bad that someone else is probably going to purchase the vehicle and the likelihood that the faults have been repaired are slim. I would honestly avoid ever purchasing a car from this dealers and I regret not listening to the reviews myself.