NEVER GOING BACK THERE AGAIN!!! Couple of months ago bought a car from Warrington branch, throughout the whole process the customer service was absolutely disgusting, in fact so bad that makes you feel humiliated. For the 3 days which took me to actually finish the deal I was constantly made to wait for hours together with all the other customers experiencing the same thing. When I test drove the car, it showed problems with the seatbelts and the bonnet which means all the checks they say they have done on the car is a lie so don't count on that. After they assured me the car has been fixed I still have issues with the seat belts. While buying the car I also purchased a 3 year warranty which is an absolute SCAM, because I've already spoken to 6 garages and they all refuse to deal with the warranty company, because apparently they never pay them. The reason I needed to use the warranty was because after driving the car for a couple of days realised that the lumbar support on the drivers seat isn't working and it's very uncomfortable. So after being refused by all the garages to deal with the warranty company I had to pay for the fix myself and email bigassist what happen and claim my money back which they refused straight away. And now I realise I just lost 2000£ on ussless warranty.