Anonymous
BUYER BEWARE... DO NOT TRUST... TERRIBLE AFTERSALES SERVICE... FAKE 200-POINT INSPECTION!! I purchased a Mercedes GLC from Big Motoring World on 11th September 2022. Within two weeks of owning the car a low-pressure tyre sensor light appeared. Nervous I was driving a car with a faulty tyre; I took the car to a tyre garage for inspection. I was informed that the tyre had a temporary repair, was not in road worthy condition and should have been replaced prior to me purchasing the vehicle. They informed me that this kind of repair should only be done in emergency situations and in fact is an illegal repair here the UK. If I was to be pulled over by the police, I may have been liable for points and a fine. I was informed that it need replacing immediately at a replacement cost of £250. After a stressful attempt to contact Big Motoring World aftersales teams (Their phones lines just cut dead, or no one can put you through to the right team) I was told to email. I bought a car from Big Motoring World with faith that they had carried out a 200-point inspection as they advertise so that issues like this would not occur. It was apparent that an inspection on this vehicle had not been carried out as promised and when requesting the report for the vehicle they sent me their standard template checklist. After sending lengthy emails Big Motoring World have offered me a ‘goodwill’ partial settlement amount to towards the replacement and informed I should not of instructed a third party to replace without their prior consent. I unfortunately had no choice as the tyre was in an illegal condition. Unable to come to an agreement with Big Motoring World, they have left me no choice but to take legal action against them.
1 year ago
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Big Motoring World has a 3.5 average rating from 274 reviews

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