I have had no end of problems with this company, it's been absolutely awful - they are quite literally the worst company I have ever had to deal with! I bought a Discover Sport from the Enfield branch back in July. The price was agreed on the phone, however when I went to collect it they told me they had nothing written down and increased the price. In their words, "you either pay the full amount we're asking for, or you're not having the car". Stupidly, I paid it. On collection, I was told the Service record and spare key were both missing, and these would be sent by post within the next week. They never arrived. 2 months later, an engine fault was identified on the car and my local mechanic advised me to get it resolved under warranty as the car was in a “dangerous state of repair”. I tried calling, emailing and leaving messages to arrange repair through the warranty, but literally could not get through to anyone. It took 12 days before I was able to speak to someone! I asked for a courtesy car, and was told they didn't have any for me. They then arranged for the car to be collected, the earliest they could collect it was another 9 days later. Then they didn't show up. I called again and discovered they had forgotten to give the collection company my address (the collection company had been trying to call them but weren't able to get through - the irony!). They came the next day and took the car, and they assessed it the next day as well, acknowledging that the fault should have been caught in their "200 point checks" and agreeing that the repair would be completed under warranty. They then informed me that the earliest they could make the repair was in another 3 weeks time. I asked again if I could have a courtesy car, and they said they still didn't have any. A week before the car was due to be repaired, I was offered a courtesy car, but told I could only have it if i went to Peterborough to collect it, roughly 80 miles from my house, and I don't have a car at this point so no way of getting there. I had no choice but to decline it. On the day after the car was due to be repaired, I had heard nothing (no call, no email, no feedback of any kind) and so I called for an update. On starting the repair, they had realised they needed more parts and so could not complete the repair as agreed. The extra parts needed were now on order, but there was no delivery date and so they were unable to give me a repair date for the vehicle. Despite numerous attempts to get an update from them, I eventually began requesting a refund for the car so I could buy another one. After a lot of back and forth, they eventually agreed to a partial refund and despite me losing a lot more money, I accepted. It then took another two weeks to process the refund, again with just a few updates from the company and absolutely no urgency to get the process complete. From the day the car stopped working, to the day I received the refund payment took 2 months, 3 weeks and 2 days. This entire experience has cost me so much, not just financially, but from stress and anxiety as well, I have been really ill. The complete lack of empathy from any of the staff, the ignoring emails, messages, not answering the phone, hanging up on me while on hold, the list is endless. I’m so glad I can start to put this behind me and get on with my life, and I hope I can spare at least one person from having to go through a similar ordeal.