Firstly I need to point out that everyone I talked to was lovely. Doing their job as best they can. I arrived for my appointment for 6pm, took 1 hour to have someone tell me they were busy (why book people in if they have to wait). Took 2.5 hours to be seen. The lady was great though, a real credit to the company. Took the car out for a test drive and it was ace. We took a walk through the showroom. Went through a couple of sales pitches then we got down to talk about the car. By this point it was 9pm, I was starving and really not in the right mind to buy a car. But I was there so we plodded on. I agreed to a 2 year warranty which I regret. I was made to feel like I needed to have this but in reality I shouldn't. Its a second hand car and you expect things to go wrong. By 9.30pm we were all done. I'd paid my £500 deposit. But the car had to be sent back to Peterborough to have a ding sorted. Now since I paid the deposit I've heard nothing. I've been in touch with the call centre and given 2 numbers for their site where they fix the cars. Nobody there is picking up the phone which is infuriating. I'm at a point where I'm thinking about cancelling this order as this company seems to be great at starting the conversation but really poor when it comes to the rest of the interactions. Lastly if you're buying a car from here remember one thing. There's a reason the car prices are so low and this is because they will pressure sales you into taking on an overpriced warranty and the packages for keeping your car clean. To put all of this into context my partner is seriously ill and this car is going to help her see her family and friends more easily. The money we are spending on it isn't a huge amount but it is to us and right now I'm feeling like I've made a wrong decision in using Big Motoring World.