Trustpilot reviews Thanks for your review! Big Motoring World Your review is pending.Read more Tanya-Marie Baser 2 reviews GB Rated 1 out of 5 stars AVOID AT ALL COSTS-WARNING Avoid these guys like the plague! I purchased a Toyota Rav 4 from here and everything looked great at the time. Sales a little pushy but you get it with all car sales from my experience, nothing you can't handle yourself. Everything seemed to be running smoothly, test drove the car all of up and down about a mile of road (they wouldn't allow a motorway drive). On the day of collection and driving away I noticed the next day a grinding/scrapping noise when braking. More so when driving st low speeds but very sporadic. Called them straight away to report and was asked to get a free brake report and send in. So I did, but after a week no answer. I called to chase up as you do and was greeted with a very rude member of staff at the other end. I explained I've sent the report and since then I've noticed a leak also. Another report and check sent to them further entailed there was excessive wear and tear in brake pads and discs and was barely legal and were unsure how MOT was passed. Please bear in mind I am pregnant and used the car to drive my current young son around I became increasingly concerned and felt very unsafe to drive this. Again numerous emails sent and no one wanting to respond ot become accountable or offer to resolve. More calls and more rude behaviour from staff really for my back up at this point. I've just forked out for a new car and this should be a happy and exciting time, as it is for everyone when buying a new car, this was vastly becoming a nightmare. I then took to BMW complaints page on Facebook and was horrified thay every post seemed to be having similar experience and all with issues the same or worst then my own. By week 3 of no response or offer to resolve I was hell bent on not being stuck with a car, with repairs that should have already been resolved. They promise a full thorough check of the car which is rubbish as when I requested the proof of this ; low and behold it was not available! It was also sold as having a full service history but last service was 2 years ago at 18000 miles. It was on 42000 when purchased so another deception. I sought legal advice and CAB and they were amazing and gave all information that you have 30 days under consumer rights act for them to repair or refund the car. As they employ delay tactics so as your over your 30 days and are stuck with the car I went one higher and contacted finance company who were sensational! They were the only ones to apologise and take accountability for the distress this has caused me during my pennancy and agreed having seeing the faults the car was faulty and started the demand process which they have to follow under financial ombudsman. Low and behold once this was logged I miraculously started getting correspondence! but even this was bull**** I told them that previously I would have been happy to keep the car if they carried out repairs, but as they haven't before the 30 days I've decided to reject the car and go elsewhere. To be clear this had been put in writing 4 times yet them then took it upon themselves to book the car in and I receive an auto text and email telling me where to be and when; they actioned this without my consent and I have all the proof to show how sneaky they were. Then when I called them out on this they sent me at email on the day saying someone will collect the car 12:30 that day when the email came in at 12:35. Expecting me to drop everything when I was at a hospital appointment to check the stress they've caused me at a pregnancy scan which left me being admitted. They are impossible to be fair and reasonable about, have no remorse, empathy and customer service if I could give a minus star rating I would! I was not going to allow them to collect it knowing they could go ahead and do repairs which i hadnt authorised or worst make the car damaged thay i would be liable for. Everything was done through finance company who van be TRUSTED! it took a few more weeks but i did get my money back, all expenses I had to pay out for to show the faults were kindly reinbursed by the finance company. I would 100% use moto novo finance again but never have any dealings with big motoring world. Save your money time and sanity; this experience nearly cost me and my unborn child's life ! AVOID AVOID AVOID AT ALL COSTS. MANY PEIPLE IN SIMILAR SITIATIONS AND ARE LOOKING INTO TAKING LEGAL ACTION AGAINST THEM, don't say you haven't been warned! The reviews on Google are not genuine but paid for (ex-member of staff leaked this information)! if you want real reviews check out Big Motoring World complaints via Facebook.