I purchased a C-Class ( 3 years old ) and they sold me the vehicle with only 54% battery so some of the electrics are not working even though they told me the vehicle passed a 200 point check so you would expect the car to be in excellent condition. This is not even the problem , the real issue is to try to get it sorted !! The sales agent that sold me this car told me that if anything happened to the car I could take it to any local garage as long as they are VAT registered… that was the first lie … I have now been told I need to take the car to one of their centres - the closest to me is in Snodland ( 50 min away ) but surprise ! They only open Monday to Wednesday ! And no appointments available until February . The service from the after sale team is shocking !! It takes them between 5-10 working days to reply emails, when you call them they can’t do anything for you as whatever you ask has to always be checked my another team and they do not understand my needs. I took an extended warranty with them and I strongly advise everyone to not take anything extra with them. I bought this car the first week of November 2023 , I escalated this issue two weeks after and I still have not had a solution. Never buying a car with them again