AVOID AVOID AVOID Dealing with Big Motoring World has been one of the worst decisions of my life. Purchased a Jaguar F Pace vehicle for approximately £26K, via loan to accommodate my family. I took good care of my vehicle and maintained it under a Jaguar service plan. However, the car engine became faulty just shy of 1 year, without any warning! Jaguar have quoted £13K for a new engine, due to an underlying crankshaft and bearing issue. I contacted the warranty company, (also sold via Big Motoring World) and they have been equally useless and stressful. First the warranty company declined my case, until I appealed it and paid a private car assessor £360 who heavily contradicted their false claims. The warranty company then accepted my appeal, but only to pay £1000 towards the repair bill, despite informing me at the start that in extenuating circumstances they would pay for the FULL repairs. They then denied informing me that they would ever pay for the full repairs, and shadily declined to divulge call recordings stating so. I then proceeded back to Big Motoring World and they initially agreed to repair the vehicle at a repair centre- which left me absolutely elated. They asked for my details and warranty information and begun scheduling the repair at my nearest centre. However due to some twist of fate, at the last minute they retracted this decision, stating I should go back to the warranty company and they have completely left me in the lurch. Both Big Motoring World and Warranties 2000 have had a dire effect on my mental health and finances. I am currently paying a loan with interest but have no car, plus I cannot afford the 13K repair bill, and I am now left helpless. I am self-employed without an adequate vehicle to commute, my wife and kids have no vehicle for travel purposes, and I am struggling to take my family member suffering with cancer to medical appointments. Please do not be fooled in to buying from Big Motoring World, nor using their third party company- Warranties 2000, they are liars and crooks. Once they have your money they will offer little to no support in helping you, plus they have no compassion with their service and aftercare. Dealing with these companies has been the worst financial decision of my life. I am now having to proceed to the ombudsman and/or court, which will incur further stress and money. Do you honestly think it is fair that after a consumer pays £26K on a vehicle, that the engine should fail and be deemed unroadworthy within less than 1 year, without warning!?!