I have received terrible customer service after purchasing a very expensive bikini for my trip to Mexico. The liner on the suit rolled so the beige liner would always show and roll down. Bikini Village refused a refund / exchange as they blamed it on the pool chemicals (only swam once), washing instructions not be followed (had not washed it as I took the tags off in Mexico), sizing (the store clerk assisted me and directed me to purchase the size I bought), or fabric lifespan (ha, it was brand new). I eventually contacted the manufacturer and they immediately agreed it was in fact a product defect. Very disappointing service and I wouldn't recommend shopping at this store.