“Recently, my niece bought a gift card for me from Bikini Village in Winnipeg. I was visiting from Kelowna and was going to visit my relatives. While out for dinner somehow I lost the $150 gift card. I never did find it. However, my niece as well as myself called the store and also contacted Customer Service. I know that the bill states all of its policies about no returns etc. , however, I find it very hard to believe that any company would not have a policy about lost cards. After all, isn't it the age of computers? You can hardly do a thing without them these days. I believe it should have been very easy to check to see if the card had been used, cancel the card (from the bill & bar code) and reissue a new one. The sister who was supposed to receive this as a gift already said she would not go to the store to purchase anything with the $150 cash I gave her to replace it.
Just thought I'd let everyone know how I feel.
Darlene W”
“Voici la traduction en anglais :
The customer service is terrible. I was basically told I was lying about the manufacturing defect regarding the discoloration from the rings on the fabric. For a $150 swimsuit worn only once, it is unacceptable not to offer an exchange or a refund.”
“I purchased a Santemare bikini in October 2024 while traveling in Canada, spending 180 CAD – a significant amount of money that I had saved up for a long time. At the store, the sales assistant explicitly assured me that the metal clasp would not rust, even with exposure to seawater, as long as I rinsed the bikini after use and let it air dry. I followed these instructions carefully – no machine washing, no detergent, only gentle rinsing.
Despite this, after wearing the bikini only five times, the metal clasp has heavily rusted. The label has also completely faded, which is unacceptable for a so-called premium product.
I reached out to customer service with detailed information and photos, asking kindly for a fair solution – a replacement, partial refund, or any gesture of goodwill. The response I received? A cold rejection. No apology, no support – just a standard response stating that too much time had passed and I didn’t have a receipt. Apparently, Santemare doesn’t care about customer trust or long-term satisfaction.
To me, this is not just about a rusty clasp – it’s about false promises, poor quality, and complete lack of accountability.
I would never purchase from this brand again and cannot recommend it to anyone who values integrity, durability, or decent customer care.
Save your money – this brand is not worth it.”
“I’m extremely disappointed with this company’s lack of transparency and poor customer service. I purchased 2 swim suits less than a week apart and when I purchased the second one, I was under the impression I could take advantage of a BOGO sale going on. When I requested a price adjustment, I was told only then that they do not offer any price adjustments, regardless of timing. They had my receipt with proof of purchase and date to verify everything, but insisted it could not be done, leaning on policy without any flexibility.
This policy isn’t disclosed on the receipt or during checkout. It is unacceptable in today’s retail market, where most companies prioritize fairness and clarity with their customers.
I appealed to their customer service and in 3 emails, they stood firm on their policy without any justification other than "policy".
I expected better. A simple adjustment would have gone a long way in building loyalty—but instead, I will be returning both bathing suits and not be making future purchases from Bikini Village or any affiliated companies.”
“Be very careful when ordering online. Their final sale items are not clearly mentioned in the description of the products and not mentionned on the order confirmation nor the receipt. Unlike other online stores, no writing in red anywhere. When you try to return them, they refuse, stating that their return policy is mentioned online. It is indeed written on a separate page, and you have to look for it quite a bit in order to find it. Contacted customer service and they were not helpful at all. Their customer service seems to be one person working from home who says they redirect your message, but I highly doubt they did anything at all. I do not recommend this store.”
“Be careful ordering from this company. If you order items on sale, they can cancel half your Order saying it’s out of stock (when it’s still in stock online) send you half the bathing suit and not let you return the half they sent you even though they are the ones that canceled half your order! What a scam!”
“Service à la clientèle déplorable. On nous fait sentir malhonnête en plus. J'ai envoyé des photos à l'appui de mon sac de plage neuf dont les coutures se sont décousues après 3 jours le rendant inutilisable, ce qui m'a compliqué la vie pour le reste de mon voyage. Le seul commentaire était on ne peut rien faire cela fait plus de 6 mois, lorsque ce n'était pas le cas! Ils doivent avoir une réponse enregistrée qui consiste à refuser d'emblée toutes les réclamations. Mais ensuite, on m'écrira qu'on est désolés de ma mauvaise expérience avec Bikini village. Vous m'avez perdu comme cliente pour un sac de 40$, ce n'est pas un bon investissement!”
“Customer service is terrible. No point in even calling. Cannot edit an order I made 5 minutes ago. Annoying when you want to support Canadian companies but they cannot assist you. Will no longer be shopping onlinr here and suggest others do the same as well.”
“Brutal customer service. Their customer service representative, Anas, is very unhelpful and continuously said throughout our conversation "I'm a senior representative and I handle escalations" meanwhile did absolutely nothing to help me. Please train your staff better.”
“The other day while I was shopping for my upcoming vacation I witnessed lots of drama at the fairview bikini village located in pointe-claire. The older lady, who im assuming is the manager, was constantly yelling and arguing with her coworkers. Myself and other clients were very disturbed and were made to feel uncomfortable with all of the hostility in the air. The older lady was very rude to me as well, as when I spoke english to her, she only spoke back in french and then continued to ignore me. She was also very stressed out and angry with her coworkers, and continued to talk badly about them to another co worker while I was in the changing room. I do not usually complain, but after witnessing this, I felt the obligation to say something about it. This is not an environment for paying customers to be exposed to, that being said, managers should take their employees in the back, away from clients, if they have a problem in need of discussion. I mostly felt bad for the coworkers who were being treated unfairly by this lady as they were very helpful and kind towards me throughout the entire process. I will be returning but I really hope that the next time there is no drama as it made my shopping experience extremely negative.”
“I have received terrible customer service after purchasing a very expensive bikini for my trip to Mexico. The liner on the suit rolled so the beige liner would always show and roll down.
Bikini Village refused a refund / exchange as they blamed it on the pool chemicals (only swam once), washing instructions not be followed (had not washed it as I took the tags off in Mexico), sizing (the store clerk assisted me and directed me to purchase the size I bought), or fabric lifespan (ha, it was brand new). I eventually contacted the manufacturer and they immediately agreed it was in fact a product defect. Very disappointing service and I wouldn't recommend shopping at this store.”
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“I recently bought a bathing suit at Bikini V.. I wore it 4 times and followed all of the care instructions properly. The suit has changed colour along the seams and on the stomach area. I contacted the company and they told us there is nothing they can do. I STRONGLY recommend that people do NOT buy merchandise from this company that refuses to stand up for their customers when their merchandise is faulty!! I will tell everyone I know NOT to buy anything from this company. Shame on YOU Bikini Village.”
“I purchased over 600.00 dollars worth of merchandise. Two days later, they offered a promotion ( you receive free packing cubes with a purchase over 200.00). So... since I made my purchase literally days before I kindly asked if I could get the cubes. There response was a flat no. They simply referred me to their policy page and proceeded to warn me that I couldn't price adjust or refund. I am a small business owner and small acts of kindness go a long way. The cubes were free and had their logo on it (free advertising). It would have cost them very little and it would have made me happy. It's not so much about the cubes for me... it's about how I was left feeling. I have experienced exceptional customer service at other stores and I was left feeling supported and respected. This experience left me feeling disappointed and sad.You can buy bathing suits in hundreds of places and hundreds of ways. In this day and age... I am looking for a positive experience as much as I am looking for a good product. That's why I went "old school" ( Bikini Village has been around a long time)In short, this is just my feedback. Please do better.”
“I purchased swimming trunks for my spouse. I had a sales representative help me find the size I was looking for. I mentioned that I was concerned they would be too short for him but figured he could return them if they don't fit. They did not fit correctly, therefore I went back to return or exchange them. Upon my arrival, I was told that they are final sale and that they cannot return or exchange them. This was not mentioned to me upon purchase nor was it mentioned by the sales representative who was helping me find the items.
I figured I could chat with the manager and explain that no one mentioned this to me upon purchase which is frustrating since I was clearly purchasing for someone other than myself.
She told me when purchasing sale items I should ask if they are final sale and it was up to me to know their return policy. I told her this is bad business practice and she lost her patience and referred to me as 'lady' with a rude tone.
I think this is terrible business practice and custom service. I will not be returning nor would I recommend this store to anyone.”
“I recently purchased the MiracleSuit bathing suit online for $268.00 and was shocked to receive it in dirty condition. While I understand that stores provide panty liners to address potential in-store mishaps, it’s unacceptable for an online order to arrive in this state—it was absolutely disgusting.
To make matters worse, when I reached out to their customer service, I was met with complete radio silence for over a week. Frustrated, I decided to use the provided return label to send the item back, only to discover that I was charged $15.00 for the return.
This experience has been nothing short of disappointing. Between the lack of quality control and poor customer service, I will not be purchasing from them again.”
“I have been purchasing my swimsuits at Bikini Village for years. They are the best. I see all these bad reviews. Personally, I've had nothing but great experiences with Bikini Village. I went yesterday to the Bikini Village in the Fairview mall in Pointe-Claire (Montreal) and again, service was amazing. Marie Paule and Sanaâ were so helpful. A little tip: wash your swimsuits by hand and they will remain true to their form.”
