“Purchased a bathing suit late Sept 2025. Extreme fading after only 6-8 swims at local public pool. No help or satisfaction when e mailing or talking on phone. Extremely disappointed wish I could share pictures.
What went wrong the bathing suit faded in less then 3 months to the point of embarrassment. I tell folks were I purchased,I put pictures on social media. Only to be told others have had terrible experience too.
I added a picture with my old bathing suit that was purchased 2020 . The old suit had way more exposure to public pools then the one I purchased from your company. Disgusting show of quality on the Jantzen swim suit.”
“I was notified by email that my order was taking extra time to put together. Order placed 5 days ago. Being that we'll be leaving on vacation, decided to cancel the order and shop in store as we don't want the product left on our front step while away. Called and was met with absolutely NO customer service. Was told it wasn't possible to cancel an order even though it hasn't been processed!!! The representative (REDA) on the phone confirmed that it had not been processed but "there's nothing I can do" Bikini Village has lost a customer”
“I am a former employee of Bikini Village, and unfortunately, my experience with the company was not positive. In my view, the district manager’s leadership style often felt overly controlling and confrontational, which contributed to a challenging work environment. I also felt that the store and company culture did not encourage open communication, as I often hesitated to express concerns or share differing opinions.
In my experience, opportunities for growth were very limited. I did not feel that employees’ skills, efforts, or potential were consistently recognized or supported in a meaningful way.
After speaking with various colleagues across the company, there appeared to be a noticeable difference in the work atmosphere depending on whether the district manager was present. Many employees I interacted with described feeling disrupted or stressed by her approach. In my personal experience, her interactions could come across as belittling or based on personal bias, and her assertive sales tactics occasionally led to uncomfortable customer situations.
Additionally, the dynamic created by this leadership style seemed to contribute to tension among staff. From my perspective, some employees felt pressured to monitor one another or report minor issues to the district manager, which caused strain within the team and lowered morale.
For those considering employment with this company, I would recommend approaching with caution. Based on my experience, you may find that your abilities are utilized without the level of support, development, or appreciation you might expect.”
“I was disappointed with my Bikini Village order. The items arrived late, and one piece was mis sized. Customer service was slow to respond. Not the experience I expected.”
“Recently, my niece bought a gift card for me from Bikini Village in Winnipeg. I was visiting from Kelowna and was going to visit my relatives. While out for dinner somehow I lost the $150 gift card. I never did find it. However, my niece as well as myself called the store and also contacted Customer Service. I know that the bill states all of its policies about no returns etc. , however, I find it very hard to believe that any company would not have a policy about lost cards. After all, isn't it the age of computers? You can hardly do a thing without them these days. I believe it should have been very easy to check to see if the card had been used, cancel the card (from the bill & bar code) and reissue a new one. The sister who was supposed to receive this as a gift already said she would not go to the store to purchase anything with the $150 cash I gave her to replace it.
Just thought I'd let everyone know how I feel.
Darlene W”
“Voici la traduction en anglais :
The customer service is terrible. I was basically told I was lying about the manufacturing defect regarding the discoloration from the rings on the fabric. For a $150 swimsuit worn only once, it is unacceptable not to offer an exchange or a refund.”
“I purchased a Santemare bikini in October 2024 while traveling in Canada, spending 180 CAD – a significant amount of money that I had saved up for a long time. At the store, the sales assistant explicitly assured me that the metal clasp would not rust, even with exposure to seawater, as long as I rinsed the bikini after use and let it air dry. I followed these instructions carefully – no machine washing, no detergent, only gentle rinsing.
Despite this, after wearing the bikini only five times, the metal clasp has heavily rusted. The label has also completely faded, which is unacceptable for a so-called premium product.
I reached out to customer service with detailed information and photos, asking kindly for a fair solution – a replacement, partial refund, or any gesture of goodwill. The response I received? A cold rejection. No apology, no support – just a standard response stating that too much time had passed and I didn’t have a receipt. Apparently, Santemare doesn’t care about customer trust or long-term satisfaction.
To me, this is not just about a rusty clasp – it’s about false promises, poor quality, and complete lack of accountability.
I would never purchase from this brand again and cannot recommend it to anyone who values integrity, durability, or decent customer care.
Save your money – this brand is not worth it.”
“I’m extremely disappointed with this company’s lack of transparency and poor customer service. I purchased 2 swim suits less than a week apart and when I purchased the second one, I was under the impression I could take advantage of a BOGO sale going on. When I requested a price adjustment, I was told only then that they do not offer any price adjustments, regardless of timing. They had my receipt with proof of purchase and date to verify everything, but insisted it could not be done, leaning on policy without any flexibility.
This policy isn’t disclosed on the receipt or during checkout. It is unacceptable in today’s retail market, where most companies prioritize fairness and clarity with their customers.
I appealed to their customer service and in 3 emails, they stood firm on their policy without any justification other than "policy".
I expected better. A simple adjustment would have gone a long way in building loyalty—but instead, I will be returning both bathing suits and not be making future purchases from Bikini Village or any affiliated companies.”
“Be very careful when ordering online. Their final sale items are not clearly mentioned in the description of the products and not mentionned on the order confirmation nor the receipt. Unlike other online stores, no writing in red anywhere. When you try to return them, they refuse, stating that their return policy is mentioned online. It is indeed written on a separate page, and you have to look for it quite a bit in order to find it. Contacted customer service and they were not helpful at all. Their customer service seems to be one person working from home who says they redirect your message, but I highly doubt they did anything at all. I do not recommend this store.”
“Be careful ordering from this company. If you order items on sale, they can cancel half your Order saying it’s out of stock (when it’s still in stock online) send you half the bathing suit and not let you return the half they sent you even though they are the ones that canceled half your order! What a scam!”
“Service à la clientèle déplorable. On nous fait sentir malhonnête en plus. J'ai envoyé des photos à l'appui de mon sac de plage neuf dont les coutures se sont décousues après 3 jours le rendant inutilisable, ce qui m'a compliqué la vie pour le reste de mon voyage. Le seul commentaire était on ne peut rien faire cela fait plus de 6 mois, lorsque ce n'était pas le cas! Ils doivent avoir une réponse enregistrée qui consiste à refuser d'emblée toutes les réclamations. Mais ensuite, on m'écrira qu'on est désolés de ma mauvaise expérience avec Bikini village. Vous m'avez perdu comme cliente pour un sac de 40$, ce n'est pas un bon investissement!”
“Customer service is terrible. No point in even calling. Cannot edit an order I made 5 minutes ago. Annoying when you want to support Canadian companies but they cannot assist you. Will no longer be shopping onlinr here and suggest others do the same as well.”
“Brutal customer service. Their customer service representative, Anas, is very unhelpful and continuously said throughout our conversation "I'm a senior representative and I handle escalations" meanwhile did absolutely nothing to help me. Please train your staff better.”
“The other day while I was shopping for my upcoming vacation I witnessed lots of drama at the fairview bikini village located in pointe-claire. The older lady, who im assuming is the manager, was constantly yelling and arguing with her coworkers. Myself and other clients were very disturbed and were made to feel uncomfortable with all of the hostility in the air. The older lady was very rude to me as well, as when I spoke english to her, she only spoke back in french and then continued to ignore me. She was also very stressed out and angry with her coworkers, and continued to talk badly about them to another co worker while I was in the changing room. I do not usually complain, but after witnessing this, I felt the obligation to say something about it. This is not an environment for paying customers to be exposed to, that being said, managers should take their employees in the back, away from clients, if they have a problem in need of discussion. I mostly felt bad for the coworkers who were being treated unfairly by this lady as they were very helpful and kind towards me throughout the entire process. I will be returning but I really hope that the next time there is no drama as it made my shopping experience extremely negative.”
“I have received terrible customer service after purchasing a very expensive bikini for my trip to Mexico. The liner on the suit rolled so the beige liner would always show and roll down.
Bikini Village refused a refund / exchange as they blamed it on the pool chemicals (only swam once), washing instructions not be followed (had not washed it as I took the tags off in Mexico), sizing (the store clerk assisted me and directed me to purchase the size I bought), or fabric lifespan (ha, it was brand new). I eventually contacted the manufacturer and they immediately agreed it was in fact a product defect. Very disappointing service and I wouldn't recommend shopping at this store.”
“there is a hundred percent sure that you can recover or get your money back from online fake investment brokers. I lost more than 105,000 pounds last year to some fake Instagram fx brokers. It was March this year. I found out about wiki help desks. They are reliable to help recover cryptocurrency or funds. you can reach then at [PamelaExperts@ outlook. c om what s app live chart +1 319 429 9396 pls lets stay away from online brokers 90percents are f..ke.”
“To recover your money that was stolen by a fake forex/Bitcoin trading platform. Contact Pamela Experts to help you recover your money. I was once a victim, but all thanks PamelaExperts @ g m ail. co m thy help me recover my lost bitcoin from any unreal investment broker called qoutex
”
“I recently bought a bathing suit at Bikini V.. I wore it 4 times and followed all of the care instructions properly. The suit has changed colour along the seams and on the stomach area. I contacted the company and they told us there is nothing they can do. I STRONGLY recommend that people do NOT buy merchandise from this company that refuses to stand up for their customers when their merchandise is faulty!! I will tell everyone I know NOT to buy anything from this company. Shame on YOU Bikini Village.”
