I’m extremely disappointed with this company’s lack of transparency and poor customer service. I purchased 2 swim suits less than a week apart and when I purchased the second one, I was under the impression I could take advantage of a BOGO sale going on. When I requested a price adjustment, I was told only then that they do not offer any price adjustments, regardless of timing. They had my receipt with proof of purchase and date to verify everything, but insisted it could not be done, leaning on policy without any flexibility. This policy isn’t disclosed on the receipt or during checkout. It is unacceptable in today’s retail market, where most companies prioritize fairness and clarity with their customers. I appealed to their customer service and in 3 emails, they stood firm on their policy without any justification other than "policy". I expected better. A simple adjustment would have gone a long way in building loyalty—but instead, I will be returning both bathing suits and not be making future purchases from Bikini Village or any affiliated companies.