I purchased a Santemare bikini in October 2024 while traveling in Canada, spending 180 CAD – a significant amount of money that I had saved up for a long time. At the store, the sales assistant explicitly assured me that the metal clasp would not rust, even with exposure to seawater, as long as I rinsed the bikini after use and let it air dry. I followed these instructions carefully – no machine washing, no detergent, only gentle rinsing. Despite this, after wearing the bikini only five times, the metal clasp has heavily rusted. The label has also completely faded, which is unacceptable for a so-called premium product. I reached out to customer service with detailed information and photos, asking kindly for a fair solution – a replacement, partial refund, or any gesture of goodwill. The response I received? A cold rejection. No apology, no support – just a standard response stating that too much time had passed and I didn’t have a receipt. Apparently, Santemare doesn’t care about customer trust or long-term satisfaction. To me, this is not just about a rusty clasp – it’s about false promises, poor quality, and complete lack of accountability. I would never purchase from this brand again and cannot recommend it to anyone who values integrity, durability, or decent customer care. Save your money – this brand is not worth it.