0 stars if I could. I paid for a 2-hour introductory lesson as it was on offer. My instructor only used 1 of the hours and even that was too long with him. He made me feel so uncomfortable and his teaching style was not for me at all. After this one hour I contacted Bill Plant to see if I could transfer my remaining hour to another instructor; to which they replied that he was the only instructor available and that a refund was not possible. So my only options are to either have another horrible lesson or lose my money. Not happy at all and I hope that this review stops others from making the same mistake I did.