Driving instructor was late both lessons, after that I cancelled as this appeared it would be ongoing. Customer service aren't very good, I was overcharged by the instructor £119 for two lessons but he only did around 2.5 hrs in instruction. He charges £34 an hour so £119 divided by £34 equals 3.5. There is no way we did 3.5 hrs as he was late both times and he said he only does 1.5 HR lessons. Trying to get a refund from Bill Plant is like trying to extract teeth. So far and after several emails and showing them my bank statements I have received nothing. They just say the instructor is self employed. So why does he have your Bill Plant School emblazoned all over his car then? Is he not a representative of your company?