Avoid Catherine Huxley-Jo, She will scam you for your money. Booked my first ever lesson over the phone and payed £75 for a 2 hour lesson and when it came to the lesson she only provided an hour and a half. Never got that half an hour back as i assumed she would take it off another one of my lessons to which she never did. Was due to have a lesson with her on thursday to which she did not show up. No calls not texts nothing. I texted her the day before to confirm my pick up point and she just read the message and did not reply. Customer service is shocking and give you the same reply everytime ‘We haven’t heard from her yet so there’s nothing we can do’. After about 3 weeks of calling up and hearing the same thing I called again today and was told that i canceled a lesson at short notice and therefore i am not owed my £17.50 from my first lesson. Catherine did not once tell me that i had to still pay for this lesson. When everything goes wrong it’s like they all seem to remember their policies. She was so unprofessional and was a trainee instructor. Why should i be paying full price for a trainee instructor who is so unprofessional. AVOID BILL PLANT AT ALL COSTS!! Not sure how they sleep at night knowing there are a nothing but a money profiting company with no professional services.