Where can can I start. My 2 sons were taking lessons with Bill Plant driving school, We didn't realise it was a franchise but it is. The guy who started to teach my lads let us down constantly. Ringing 30mins before lessons to re arrange and then letting us down completely and not making it at all, The worst incident was when we booked our youngest sons test and agreed the time with the instructor, only to be told by him just before the driving exam that he had decided to go on holiday so we couldn't use the car for the exam! Another occasion he was on the way to pick my lad up for a lesson and then text him to say he was sick. Then a few days later it transpired he had gone to watch the match. Finally we re booked the exam and also booked a second test for my other son. The instructor then informed us that something had gone on with his licence has been suspended and he was not able or willing to do any more lessons ! We contacted Bill Plant directly and asked if they could sort out a car for my lads tests as they were used to the cars Bill Plant teach in. They told us there was nothing they could do. This was after paid them a good couple of thousand pound in lesson fees. Absolutely disgraceful company with no regard for pupils whatsoever. All they are after is the money off you