My partner has been having lessons with Bill Plant for over a year. He was due to have his test at the end of January 2024, but 3 days before was informed by his instructor (after he did not reply to texts for over a week) that he had been sacked by the company due to having a mental breakdown after the sudden loss of his Brother, resulting in my partner being unable to reschedule his test as the deadline had just passed. Bill Plant was also unable to find him another instructor which he had to chase for himself and was not informed at any point by the instructor or company of this to prevent this until it was too late. After numerous phone calls and emails to the customer service (with hour long waits and promised call backs that never happened, excuse was they have too many complaints to deal with) he has now been told they refuse to refund him the cost of his test even though he missed it due to no fault of his own only theirs and after spending hundreds of pounds learning in a car he will not drive again. My partner has also now been left with no driving instructor and months wait before he can redo his test. Disgusting customer service, clearly treat their customers just as bad as their instructors and just want your money. A decent company would just refund what was owed, accept fault and profusely apologise for the inconvenience caused but none of this has been received. Driving school of the year - voted by who?