My husband had done over 30 hours of driving lessons with his instructor with a test date set for March. He has nearly 20 hours of outstanding lessons with his instructor but his instructor started to make it difficult to book lessons, when asked directly about it the instructor (Mal Singh, Bradford) he said my husband had not paid for lessons. When my husband provided proof of payment his instructor stopped responding to texts and calls. When he did eventually respond he spoke down to my husband and said things like, "you did this to yourself." When he contacted Bill Plant customer service they said the discrepancy had to be settled with the instructor. This is hard to do when they don't respond to messages and are blatantly denying payments despite bank statements suggesting otherwise. I would stay far away from this company because if their driving instructors are bold enough to scam and belittle a 30 year old man I fear what they get away with, with their normal clientele of teenagers. Bill Plant's latest response when they have gotten in touch with my husband and have agreed his instructor Mal Singh owes him money. However, they are doing nothing to help recover these funds and are elusive when being contacted by email or phone. We are still out 500 and with a newborn we do not have the money for my husband to start lessons up for his test that has been postponed again do this ongoing turmoil. So I repeat stay FAR away from this company!