I'm shocked to hear, how one of your driver instructors instructs his pupils, whist on lessons he's on his mobile, turned up once for a lesson with his leg in a cast, surely this could put both the driver and learner in danger. No constructive learning prefers to just take the learner on a straight run every lesson rather than show them manovers in stead of building confidence with the pupil he has continued to put the learner down, even before the lesson starts he as managed to say a negative comment I must add the learner is able to take constructive criticism but after several lessons the driver as managed to make the person feel belittled. There are other red flags that have cropped up over time I feel as a driving school you should have some accountability towards the teaching of your pupils, your instructors should be there to teach all pupils regardless of how they may learn, and not just take them out on a straight run each lesson they should work towards building a good relationship with the learner insuring they will have the ability to complete the lessons with confidence and work towards the learner being able to eventually pass their lessons through a good instruction process not a bad experience. In the past I felt Bill plant was a good driving school to recommend but with some of the driving instructors that really seem not to care enough, I feel I could never recommend you as a company to anyone in the future.