Even a 1 star rating is too high I paid £350 for 10 lessons and told them my son turned 17 on 7 January Got a text from an instructor, Melissa, on 27 Dec to say she had Saturday mornings available. We were on holiday on 11 Jan so he could start on 18 Jan. She said she wasn't prepared to wait as it was 3 weeks lost money to her. I explained that i'd put on the website he wasn't 17 until 7th so it was really only one week, and i offered to pay her £36 for the 11th just to keep the slot. She said she only did 2 hour lessons so wanted 2 hours of the block of 10 if we wanted to keep the slot. This just felt like blackmail I agreed, but then got a text from Bill Plant saying she was no longer available On 14 January they said they couldn't find another instructor so would refund by 24 January, and two unanswered emails and a phone call later, still no refund! So basically you have to pay them instantly, and then just hold on to your money