Went to the Nunawading store several months ago - was greeted by Jazz and Jordan in the Music Tech Department on level 2 (which sells keyboards, synthesisers, etc). For someone who is admittedly quite clueless when it comes to high tech musical gear…..I couldn’t be more delighted with the service I received! Jazz explained the best product I needed (PreSonus DAW). When I went back cos I couldn’t work it properly at home, Jordan went all out to show me in-store how to use it. Never felt rushed, intimidated or made to feel ‘dumb’. The level of patience and their knowledge is extra-ordinary compared to today’s fast-paced, “get ‘em in, get-em to spend their money, get-em out quick” mentality that you are often confronted with in other stores! Cannot recommend highly enough!!