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Billy Hyde Music Reviews

4.7 Rating 760 Reviews

91 %

of reviewers recommend Billy Hyde Music

Company Reviews

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Phone:

0390403610

Email:

242whitehorse@billyhydemusic.com.au

Location:

242 Whitehorse Road
Nunawading
3130

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Billy Hyde Music 5 star review on 6th June 2021

Billy Hyde Music 5 star review on 5th June 2021

Billy Hyde Music 5 star review on 14th April 2021

Billy Hyde Music 5 star review on 23rd March 2021

Billy Hyde Music 5 star review on 12th March 2021

Billy Hyde Music 5 star review on 1st February 2021

Billy Hyde Music 5 star review on 9th December 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first dealings with bh nunawading. new to guitar. went in to buy some strings etc. guy asked me if i knew what i wanted and said no i was just learning. from then on he kept on trying to sell me their string setups and servicings. as i am on pension i said i just wanted some strings at this stage. he got very unhelpful at this stage and said its down to people to know what they like! he didnt seem inclined to offer any advice past that and grabbed a brand and that was that. I wont ever go back the bh”

Posted 9 months ago

“Spent a week talking and organising buyinga guitar. paid in full. I got no updates so I chased up only to be told it was sold to someone else! Didn't even have the decency to call me to tell me. I had to keep calling! Disgusting!!! Then thy said would i like to have the money go to another guitar!! seriously!! you want me to spend more money at your store!! no way!!! I will never buy from you again!”

Posted 9 months ago

“the experience i have had with Billy Hyde has put me, and everyone else i know who is musical, off shopping from them again. the guy who served me at the front desk (Adelaide) early January was extremely rude and unhelpful so much so that I walked out and opted for a cheaper product from the online store. the online store was even worse to deal with. meant to ship in 24 hours and waited over a week for my order to be confirmed and several more days for it to be dispatched to only receive it on the 31st (ordered on the 13th). i attempted multiple times to contact the online store and couldn’t get through (and the Melbourne store was extremely unhelpful). the only reason there is a star is for the team member in the Adelaide drum department who made an effort to contact the online department for me. he was excellent and got back the next morning however the parcel was delivered a week after he estimated it would arrive. really disappointed”

Posted 1 year ago

“I was sent the wrong item and after many emails, photos, filling out the ridiculously long 'wrong order forms' I'm now being ignored. No attempts were made to replace it, refund or exchange. It was not my error, this should have been resolved months ago. Its ruined a birthday, caused a lot of addition stress. Appallingly service.”

Posted 1 year ago

“This review is for the online store only. They use Aramex delivery here in SA. They are terrible and I don’t know why Billy Hyde continue to use them. I spoke to a guy in the BH Web dept. and he said his management know about these problems. Aramex tracking updates are inaccurate and fabricated. Dec. 29th my item was “out for delivery”. Didn’t arrive. Dec. 30th again “out for delivery”. Didn’t arrive but this time tracking said “tried to deliver but no-one home to receive it”. I was home all day and my husband was actually working out the front of our house all day so we know no-one tried to deliver. Tracking also said they’d left a calling card. Nope, they did not! Had to then go through some palaver with Billy Hyde Online dept. to get a re-delivery. Such a waste of time. I may as well have driven the 40km to the store and got my item in person. I will never order anything online from Billy Hyde again. A No Confidence vote from me!”

Posted 1 year ago

“Went to the Nunawading store several months ago - was greeted by Jazz and Jordan in the Music Tech Department on level 2 (which sells keyboards, synthesisers, etc). For someone who is admittedly quite clueless when it comes to high tech musical gear…..I couldn’t be more delighted with the service I received! Jazz explained the best product I needed (PreSonus DAW). When I went back cos I couldn’t work it properly at home, Jordan went all out to show me in-store how to use it. Never felt rushed, intimidated or made to feel ‘dumb’. The level of patience and their knowledge is extra-ordinary compared to today’s fast-paced, “get ‘em in, get-em to spend their money, get-em out quick” mentality that you are often confronted with in other stores! Cannot recommend highly enough!!”

Posted 1 year ago

“Terrible experience. Asked me for more money on a sale item. Waiting for my refund.”

Posted 1 year ago

“I ordered something from their website on Black Friday. It said the delivery needed 3-7 workings when I ordered it. It's been two weeks, and I received nothing. There is no tracking number. I left a message on their website to enquiry about the status, but I am still waiting for a reply. I called their service number and waited for about 30 mins, and it ended up cutting off the line. All in all, it was a horrible experience! I do not recommend their online store.”

Posted 1 year ago

“Oder an item, thought I found a good deal and payment made on a friday, then receive multiple emails over the weekend from various persons saying that the item is discontinued and that I need to pay more for an alternative item (when the alternative item is available elsewhere for $80 cheaper). All was offered was 'apologies please pay more' and blaming me that I ordered an item that was 'on backorder' or 'not available' when the company readily admitted in the first instance that they had made the mistake, not me. I asked to escalate to the kind operaitons manager that emailed me upon order placement to thank me for buying local....and...before his reply was received I already had a refund notice from paypal! PS the item was confirmed as in stock prior to placing the order.... Rubbish service, other than from (presumably given the weekend activities) overseas based call centre ready to blame their shortcomings on their customers.”

Posted 1 year ago

“I was charged twice $2089 for a guitar I bought. It’s like pulling teeth trying to get the money back! Dishonest and despicable! i’m still waiting for my refund!”

Posted 1 year ago

“Terrible customer service on internet order. Took several days to process order, charged the wrong amount, then made me do all the running around to try to fix it. They couldn't care less the problems it caused me. On the day they said the items would arrive they hadn't even processed the order. Incompetent with astounding arrogance. I'm currently $484 out of pocket and trying to get my money back through my bank. If I could give less than a 1 star review I would have.”

Posted 2 years ago

“wow, i bought the epiphone les paul and it is beautiful looking and great quality, it's a piece of Art!. the flame top is much better than the photo's in the ad and the binding is perfect. i will be buying the SG next because i got a great deal on the LP. billy hydes showroom is amazingly large, i could spend an easy half a day just looking at everything.”

Posted 2 years ago

“Great service thank you”

Posted 2 years ago

“I was very happy with the service. My order arrived promptly and we were very satisfied.”

Posted 2 years ago

“Great service and super fast delivery”

Posted 2 years ago

“Great range and pricing. Excellent service and advice.”

Posted 2 years ago

“Great service, Thank you”

Posted 2 years ago

“Item I needed was in stock. Payment easy to do. Despatched and delivered immediately. Seamless - perfect!”

Posted 2 years ago

“Awesome staff and service - in store and online!”

Posted 2 years ago

“Shipping was super fast and the product I purchased was of the highest quality”

Posted 2 years ago

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Billy Hyde Music is rated 4.7 based on 760 reviews