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Billy Hyde Music Reviews

4.7 Rating 760 Reviews

91 %

of reviewers recommend Billy Hyde Music

Company Reviews

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Phone:

0390403610

Email:

242whitehorse@billyhydemusic.com.au

Location:

242 Whitehorse Road
Nunawading
3130

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Billy Hyde Music 5 star review on 6th June 2021

Billy Hyde Music 5 star review on 5th June 2021

Billy Hyde Music 5 star review on 14th April 2021

Billy Hyde Music 5 star review on 23rd March 2021

Billy Hyde Music 5 star review on 12th March 2021

Billy Hyde Music 5 star review on 1st February 2021

Billy Hyde Music 5 star review on 9th December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first dealings with bh nunawading. new to guitar. went in to buy some strings etc. guy asked me if i knew what i wanted and said no i was just learning. from then on he kept on trying to sell me their string setups and servicings. as i am on pension i said i just wanted some strings at this stage. he got very unhelpful at this stage and said its down to people to know what they like! he didnt seem inclined to offer any advice past that and grabbed a brand and that was that. I wont ever go back the bh”

Posted 9 months ago

“Spent a week talking and organising buyinga guitar. paid in full. I got no updates so I chased up only to be told it was sold to someone else! Didn't even have the decency to call me to tell me. I had to keep calling! Disgusting!!! Then thy said would i like to have the money go to another guitar!! seriously!! you want me to spend more money at your store!! no way!!! I will never buy from you again!”

Posted 9 months ago

“the experience i have had with Billy Hyde has put me, and everyone else i know who is musical, off shopping from them again. the guy who served me at the front desk (Adelaide) early January was extremely rude and unhelpful so much so that I walked out and opted for a cheaper product from the online store. the online store was even worse to deal with. meant to ship in 24 hours and waited over a week for my order to be confirmed and several more days for it to be dispatched to only receive it on the 31st (ordered on the 13th). i attempted multiple times to contact the online store and couldn’t get through (and the Melbourne store was extremely unhelpful). the only reason there is a star is for the team member in the Adelaide drum department who made an effort to contact the online department for me. he was excellent and got back the next morning however the parcel was delivered a week after he estimated it would arrive. really disappointed”

Posted 1 year ago

“I was sent the wrong item and after many emails, photos, filling out the ridiculously long 'wrong order forms' I'm now being ignored. No attempts were made to replace it, refund or exchange. It was not my error, this should have been resolved months ago. Its ruined a birthday, caused a lot of addition stress. Appallingly service.”

Posted 1 year ago

“This review is for the online store only. They use Aramex delivery here in SA. They are terrible and I don’t know why Billy Hyde continue to use them. I spoke to a guy in the BH Web dept. and he said his management know about these problems. Aramex tracking updates are inaccurate and fabricated. Dec. 29th my item was “out for delivery”. Didn’t arrive. Dec. 30th again “out for delivery”. Didn’t arrive but this time tracking said “tried to deliver but no-one home to receive it”. I was home all day and my husband was actually working out the front of our house all day so we know no-one tried to deliver. Tracking also said they’d left a calling card. Nope, they did not! Had to then go through some palaver with Billy Hyde Online dept. to get a re-delivery. Such a waste of time. I may as well have driven the 40km to the store and got my item in person. I will never order anything online from Billy Hyde again. A No Confidence vote from me!”

Posted 1 year ago

“Terrible experience. Asked me for more money on a sale item. Waiting for my refund.”

Posted 1 year ago

“I ordered something from their website on Black Friday. It said the delivery needed 3-7 workings when I ordered it. It's been two weeks, and I received nothing. There is no tracking number. I left a message on their website to enquiry about the status, but I am still waiting for a reply. I called their service number and waited for about 30 mins, and it ended up cutting off the line. All in all, it was a horrible experience! I do not recommend their online store.”

Posted 1 year ago

“Oder an item, thought I found a good deal and payment made on a friday, then receive multiple emails over the weekend from various persons saying that the item is discontinued and that I need to pay more for an alternative item (when the alternative item is available elsewhere for $80 cheaper). All was offered was 'apologies please pay more' and blaming me that I ordered an item that was 'on backorder' or 'not available' when the company readily admitted in the first instance that they had made the mistake, not me. I asked to escalate to the kind operaitons manager that emailed me upon order placement to thank me for buying local....and...before his reply was received I already had a refund notice from paypal! PS the item was confirmed as in stock prior to placing the order.... Rubbish service, other than from (presumably given the weekend activities) overseas based call centre ready to blame their shortcomings on their customers.”

Posted 1 year ago

“I was charged twice $2089 for a guitar I bought. It’s like pulling teeth trying to get the money back! Dishonest and despicable! i’m still waiting for my refund!”

Posted 1 year ago

“Terrible customer service on internet order. Took several days to process order, charged the wrong amount, then made me do all the running around to try to fix it. They couldn't care less the problems it caused me. On the day they said the items would arrive they hadn't even processed the order. Incompetent with astounding arrogance. I'm currently $484 out of pocket and trying to get my money back through my bank. If I could give less than a 1 star review I would have.”

Posted 2 years ago

“A horrible experience of my partners first keyboard which should of been excellent! I bought the keyboard as a gift, but when the keyboard arrived it wasn’t the weighted keys one as it needed. I went to exchange it and was immediately told by Virn no with no explanation but just a screenshot of their clause of no change of mind. I wondered how does that work with Australian consumer law, but I requested an exchange for a more expensive keyboard. I was made to fill out a additional form when I requested management, which I took photos to show it’s still unused in the box, which Cherry replied back the same sterile no. Please beware of this before your purchase, I will be buying more musical items but not from them, simple customer service is so far removed from their business! After my review on Google, Craig replied back with an email address for me to reach out, a true showing of the companies lack of understanding and general customer service. I've contacted and spoken to two people in your company and named them, I'm the customer and you want me to reach out when you have all the details? A very bad experience on a keyboard that's boxed an unused.”

Posted 2 years ago

“Still have not received my order online been over 2 weeks now”

Posted 2 years ago

“Terrible experience. It would be faster to learn how to make your own guitar and then build it from scratch, than find service in this store. Arrived at 3:45pm (closes at 5) there was 3 people serving in the whole shop. All attending customers. As for the sales guys who served me, for his sake let’s hope it was his first day as he spent 10 mins “out the back” looking for my click and collect and couldn’t find a guitar.. 10 mins later 8 staff walk out drinking coffee. Who has a break with 1 hour untill closing? 10 mins goes by before one decides to ask “you ok mate?” Not can I help you? Eventually I explain I had a click and collet order that by the look on the sales guys face must have said weapons grade plutonium as he “had to speak to the manager” 15 mins after that the manager decides it’s important enough for him to attend to. And try’s to explain that my order is strange. Who would have thought I would order a guitar from a guitar shop? He tells me it will take him a couple of mins to sort out. 10 mins later he returns with a guitar in a case and goes here you go. Makes a crappy joke. Then tells me to “enjoy.” As if after all of their incompetence I would leave without checking the guitar. Finally I had a guitar in my hands after an hour. Suffice to say that if this was the last guitar shop in Melbourne I would give up playing rather then darken their doorway again. I makes me feel sick that a company who employs these guys gets to keep the margin they made on a already overpriced guitar. If I spent $200 maybe I could expect service that bad but $2k. I got ripped..”

Posted 2 years ago

Thank you for taking the time to provide a detailed honest review. This is a very disappointing experience to read about, and far from the high standard we strive to meet for all our customers. I would really like to discuss this further with you, and have shared my direct number on the private reply. Kind Regards Craig National Operations Manager Dale Cleves Music Group

Posted 2 years ago

“postage took way to long and the company doesn’t care about there clients”

Posted 2 years ago

“Guitar was delivered without gig bag and case candy. Had to complain to get gig bag delivered which was rolled up in a ball. Not happy!!”

Posted 2 years ago

“Still no sign of my product after 11 days - including “apparently” being delivered to the wrong address. Not happy.”

Posted 2 years ago

“Your phone customer service was terrible and soured my whole experience with your company. I do not think I will be using your services again unless it is a last resort.”

Posted 2 years ago

“I was sent the wrong capo, I received a banjo capo and doesn’t work properly on my guitar like the one I ordered would have”

Posted 2 years ago

“Upon purchasing a wireless system. The quality was terrible. I thought perhaps it was faulty. However upon returning it to be inspected, I was then informed that it worked exactly as it should and a trade in, upgrade or refund was not aloud. Now, I essentially have a $250 piece of junk. Definitely will not be doing business with Billy Hyde again!”

Posted 3 years ago

“After buying a WL20L wireless for my guitar. The signal would frequently drop out, making it unusable for gigs. Believing perhaps there was a fault, upon retiring the product, I was told there was no fault and it works exactly how it should. Not sure if this product is terrible or faulty. But either way I now posses a $300 price of junk. Will definitely not be using Billy Hyde again. Very poor customer service.”

Posted 3 years ago

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Billy Hyde Music is rated 4.7 based on 760 reviews