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Billy Hyde Music Reviews

4.7 Rating 760 Reviews

91 %

of reviewers recommend Billy Hyde Music

Company Reviews

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Phone:

0390403610

Email:

242whitehorse@billyhydemusic.com.au

Location:

242 Whitehorse Road
Nunawading
3130

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Billy Hyde Music 5 star review on 6th June 2021

Billy Hyde Music 5 star review on 5th June 2021

Billy Hyde Music 5 star review on 14th April 2021

Billy Hyde Music 5 star review on 23rd March 2021

Billy Hyde Music 5 star review on 12th March 2021

Billy Hyde Music 5 star review on 1st February 2021

Billy Hyde Music 5 star review on 9th December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm sure the guys at billy hyde packed my items promptly. The courier company was terrible. Items were on board with driver for two days. I rang courier to see if I could get an eta, they said that they would get back to me and they didn't. Finally items were dropped off at my front door sometime in the evening while we were all home. They did not knock on the door. Items sat at my front door in full view of the street all night. Lucky items were not stolen. Seriously this courier company is the worst, have you seen their reviews online. I don't think I will be buying from Billy Hyde online again.”

Posted 2 years ago

“I received a broken guitar that took a while to refund, only due to the shipping company. The effort that Billy Hyde undertook to fix the problem was fantastic. It’s just a shame the guitar arrived the way it did.”

Posted 2 years ago

“Was a fast delivery but the only issue was there was a lead that was missing so my partner couldn't use the pedal for her birthday. When I called the store to ask for opinions on what to buy, I told the guy that I had 0 clue about music or musical instruments/machines. He recommended me the pedal I eventually bought, but didn't say I needed a particular cord/lead to use it. I then had to go to JB HI FI and they showed me another lead but still when I got home, the actual Fender pedal didn't include the charger lead? So I still need to source that. But yeah everything else ran smoothly, I just would have appreciated a little more information because it was for a gift that she still hasn't been able to use because of the missing lead.”

Posted 2 years ago

Hi Esther, Thank you for completing the review. I have reviewed your order, and there was no missing lead as no lead was ordered? The pedal does not come standard with a lead. I hope this helps

Posted 2 years ago

“Delivery was fast and OK. The guitar that I bought is good but the hard case has some minor scratches when it arrived.”

Posted 3 years ago

“Just wanted to say that I got the guitar I purchased online in pristine condition. The only thing that concerned me was that the guitar's price tag was $500 cheaper (according to the tag attached to the guitar), than the one I bought from your online store. It felt like the price difference was too much.”

Posted 3 years ago

“Items take to long to arrive”

Posted 3 years ago

“I like the price and the Billy Hyde service but I was annoyed at having to complete a credit cart security check when you charged me 17 cents then made me confirm the amount just to verify it was my credit card. My bank looks after credit card fraud and it would be horrible if every business I bought from did you what you do. After buying online late at night I was annoyed the order wasn’t processed first thing in the morning, having to wait until I my email much later. And not once but twice! When I bought something else one week later! They should have recognised my card or my details the second time and not made me do that again. If I was buying $15,000k worth of equipment I could understand it but my first order was less than $200 and then I had to do it again a week later. Unnecessary and annoying!”

Posted 3 years ago

“I know it’s not your fault but Australia Post were more disappointing than usual. My delivery went from WA to within 20 km of our home in nsw, to Brisbane and then ultimately to nsw again. It took two weeks for delivery. I was happy with how quickly the package was dispatched but you were let down by your carrier.”

Posted 3 years ago

“Ordered a brand new amp but received a shop show piece without the original box and NO warranty from the company and NO manual for the amp which both are normally ALWAYS included. So therefore only 3 stars. Also I did not receive ANY communication about the delivery time or day from courier and it was left in front of main door without knocking...”

Posted 3 years ago

“Purchased an amp head for over 3k, I didn't notice until a week later that it was missing a pedal and a clip case. When returning to collect the missing items even more items were provided that were missed. Please be more mindful.”

Posted 3 years ago

“My order was not all available for pick, when I first ordered I was informed of this and I chose to wait until all items had arrived before I wanted to pick up. All was good. 4 days later, I got an email to say my order was ready. So I rang, no it had not all arrived only one part was in but I should come get it. No thanks as I told you, I would come when it was all in. 3 days later a reminder that I had not picked the order up. Another 3 days later and a second notice arrived, this time we were actually able to pick up. If you are going to offer delay in pick up please make sure it can be reflected in your ordering processes.”

Posted 3 years ago

“Ordered Marshall headphones, was sent the wrong model twice before getting what I had originally ordered. Issue was rectified in the end but it was a lot of back and forth, messing about and ultimately had to wait an additional week+ before getting what I ordered.”

Posted 3 years ago

“Received the product in a timely matter however didn’t realize it wouldn’t come with a power adapter and that I would need to purchase that in addition to. Would have been nice to know it wasn’t included initially.”

Posted 3 years ago

“Range and buying part was ok. When it got to the emails of deliveries that’s when it got confusing. The email doesn’t specify that’s it’s been picked up by courier, it just says it’s been picked up in the shop which make people think someone has possibly done a click and collect. When I emailed to try to re-confirm that it had actually been picked by a courier I got no reply for days and had to call. The package did take a long time to arrive but under the circumstances it’s understandable”

Posted 3 years ago

“I am still waiting for it to arrive”

Posted 3 years ago

“Ordered an Epiphone EJ 200sce. When the guitar arrived it was different than advertised. It had the single Fishman pickup rather than the dual Shadow pickups. Its a nice guitar, but is an earlier model than that advertised. Will probably not shop with Billy Hyde again and stick to a local music store in future.”

Posted 3 years ago

“Have yet to receive this. I’ve got everything else from your Melbourne outlet (which are great buy the way) but still waiting on the cymbals pack coming from Perth. Hopefully they will arrive today (Mon June 15th)”

Posted 3 years ago

“Due to the pandemic, I decided to order a fender strat through the online store. It arrived with no protection inside of the box, aside from a thin foam bag, taped closed around the headstock. I was at work at the time of delivery so the courier company billy hyde use decided to leave my brand new guitar in the foyer of my building, fender logo and price sticker showing. I can't comment on the store in Nunawading, but I can say it's probably better to shop there because their online business needs a bit of work. Shop for the big things in-store, smalls things online”

Posted 3 years ago

“While your service is good and fast, your choice of courier wasn’t great. The Fastway tracking system must be the most useless thing I have ever seen. Over a week later and the only update is that it is still in Melbourne and doesn’t show if it has even left Melbourne. Also, the name “Fastway” should be labelled as misleading and deceptive under the ACCC Act. They are slow and not incredibly efficient. Even Australia Post runs rings around them. Maybe they are ok for within Melbourne or even east coast stuff, to get things to WA, they are hopeless and slow and very uninformative.”

Posted 3 years ago

“Bought a guitar and a few other items. All arrived in time and in good order however I never received the guitar picks I ordered.”

Posted 4 years ago

Billy Hyde Music is rated 4.7 based on 760 reviews