Billy Hyde Music Reviews

Name: Billy Hyde Music
Address: 242 Whitehorse Road, Nunawading
Rating: 4.65

4.7 Rating 760 Reviews

91 %

of reviewers recommend Billy Hyde Music

Company Reviews

Product Reviews

228

Questions

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Phone:

0390403610

Email:

242whitehorse@billyhydemusic.com.au

Location:

242 Whitehorse Road
Nunawading
3130

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Billy Hyde Music 5 star review on 6th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery stuff up”

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Posted 2 years ago

“Was very disappointed in receiving the vouchers I ordered as they were for a gift and took 4 weeks to arrive.”

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Posted 2 years ago

“The choice of shipping company was horrendous. The company failed to provide customer service and correct updates of the location of the parcel. Please choose a decent shipping company that provides actual customer service.”

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Posted 2 years ago

“I was extremely disappointed in the amount of time it took to get my order, I was initially told a two week delay which ended up being 2 months,”

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Posted 2 years ago

“Bought a marshal ms2 mini amp for my son , very disappointed . Hardly any volume on one setting a bit better on overdrive. Been too busy to return it. Very disappointed.”

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Posted 2 years ago

“I ordered 2 brilliant finish cymbals that I assumed were new but both were covered in yellow stains from finger marks. Happy to buy other products from here, just not cymbals.”

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Posted 3 years ago

“The return process online is not acceptable with 25% restocking fee. If you accidentally purchase the wrong item, you are doomed.”

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Posted 3 years ago

“The strings did not arrive in this delivery. Can this be rectified please??”

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Posted 3 years ago

“Billy Hyde gave me an AusPost tracking number. Two weeks later I reach out asking where it is. A week later they realise they sent via a courier. Still waiting for them to tell me where it is after three weeks. Not impressed.”

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Posted 3 years ago

“Ordered 3 x fs6 boss pedals on Nov 30 only one was delivered on December 11. Phone rep says the shipment didn’t leave until later and only one was shipped because of warehouse mistake. She said the others will be sent, and I asked for a confirmation email. I received the email but no tracking and no idea when the other 2 items will arrive. Poor service.”

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Posted 3 years ago

“the delivery company has failed to follow the delivery instructions twice and i still have not received the items”

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Posted 3 years ago

Hi Luke, Thank you for your review and feedback. I have reviewed your order with us, and spoken with our delivery partner as we had not received any delivery instructions from you. They have advised that you called them and advised further delivery inrformation to assist with this being delivered to your home. We understand that not receiving an item can be a frustrating this, and continually work with our delivery partners to ensure smooth deliveries to all customers homes. Thanks again for taking the time to provide your feedback. Craig

Posted 3 years ago

“Your proof of identity checks don’t work. I had several emails and had to prove my identity, proof of card all sorts of stuff, was close to jacking it in as was becoming too hard to do. Would not recommend based on checks to authenticate my card, the customer . Poor”

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Posted 3 years ago

Hi Ian, Thanks for taking the time to provide us a review. We value the security of our customers credit cards on our online store, and as such we run checks for all purchases online to ensure that we are not aiding any online credit card fraud. We thank you for your feedback. Craig

Posted 3 years ago

“Bit disappointed this time as I have using Billy Hyde for many years and this time it took just over 2 weeks to receive my delivery hopefully this can improve”

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Posted 3 years ago

“This was my first experience with the new Billy Hyde and I have to say it was a very poor one. I understand that there were inventory discrepancies but the delivery time was really unacceptable. I’m very grateful to the manager who called me lay last week and straightened everything out very quickly for me, but the call centre that handles online orders is beyond hopeless.”

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Posted 3 years ago

“No stock of item shown as being in-stock on Billy Hyde website.”

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Posted 4 years ago

Billy Hyde Music is rated 4.7 based on 760 reviews