TERRIBLE CUSTOMER SERVICE AFTER PURCHASE. I purchased a Fender Hot Rod amplifier from them online. When I received the amp it was making a terrible crackling noise. I took video of it and sent it to them and they agreed it was faulty and they said I could send it back for a refund. A week later I recieved an email from them saying it initially made a crackling noise however they believe it was just from dust on the tubes inside it and they blew it out . They then said I would have to pay a restocking fee if I wanted a refund. I had to threaten them with legal action to get my full refund.