Billy Hyde Music Reviews

Name: Billy Hyde Music
Address: 242 Whitehorse Road, Nunawading
Rating: 4.60

4.6 Rating 773 Reviews

90 %

of reviewers recommend Billy Hyde Music

Company Reviews

Product Reviews

228

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Phone:

0390403610

Email:

242whitehorse@billyhydemusic.com.au

Location:

242 Whitehorse Road
Nunawading
3130

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Billy Hyde Music 5 star review on 6th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered something from their website on Black Friday. It said the delivery needed 3-7 workings when I ordered it. It's been two weeks, and I received nothing. There is no tracking number. I left a message on their website to enquiry about the status, but I am still waiting for a reply. I called their service number and waited for about 30 mins, and it ended up cutting off the line. All in all, it was a horrible experience! I do not recommend their online store.”

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Posted 2 years ago

“Oder an item, thought I found a good deal and payment made on a friday, then receive multiple emails over the weekend from various persons saying that the item is discontinued and that I need to pay more for an alternative item (when the alternative item is available elsewhere for $80 cheaper). All was offered was 'apologies please pay more' and blaming me that I ordered an item that was 'on backorder' or 'not available' when the company readily admitted in the first instance that they had made the mistake, not me. I asked to escalate to the kind operaitons manager that emailed me upon order placement to thank me for buying local....and...before his reply was received I already had a refund notice from paypal! PS the item was confirmed as in stock prior to placing the order.... Rubbish service, other than from (presumably given the weekend activities) overseas based call centre ready to blame their shortcomings on their customers.”

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Posted 2 years ago

“I was charged twice $2089 for a guitar I bought. It’s like pulling teeth trying to get the money back! Dishonest and despicable! i’m still waiting for my refund!”

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Posted 2 years ago

“Terrible customer service on internet order. Took several days to process order, charged the wrong amount, then made me do all the running around to try to fix it. They couldn't care less the problems it caused me. On the day they said the items would arrive they hadn't even processed the order. Incompetent with astounding arrogance. I'm currently $484 out of pocket and trying to get my money back through my bank. If I could give less than a 1 star review I would have.”

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Posted 3 years ago

“wow, i bought the epiphone les paul and it is beautiful looking and great quality, it's a piece of Art!. the flame top is much better than the photo's in the ad and the binding is perfect. i will be buying the SG next because i got a great deal on the LP. billy hydes showroom is amazingly large, i could spend an easy half a day just looking at everything.”

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Posted 3 years ago

“Great service thank you”

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Posted 3 years ago

“I was very happy with the service. My order arrived promptly and we were very satisfied.”

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Posted 3 years ago

“Great service and super fast delivery”

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Posted 3 years ago

“Great range and pricing. Excellent service and advice.”

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Posted 3 years ago

“Great service, Thank you”

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Posted 3 years ago

“Item I needed was in stock. Payment easy to do. Despatched and delivered immediately. Seamless - perfect!”

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Posted 3 years ago

“Awesome staff and service - in store and online!”

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Posted 3 years ago

“Shipping was super fast and the product I purchased was of the highest quality”

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Posted 3 years ago

“I'm sure the guys at billy hyde packed my items promptly. The courier company was terrible. Items were on board with driver for two days. I rang courier to see if I could get an eta, they said that they would get back to me and they didn't. Finally items were dropped off at my front door sometime in the evening while we were all home. They did not knock on the door. Items sat at my front door in full view of the street all night. Lucky items were not stolen. Seriously this courier company is the worst, have you seen their reviews online. I don't think I will be buying from Billy Hyde online again.”

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Posted 3 years ago

“Excellent service. Ordered during lockdown . From Melb to central nsw. Arrived in 5 days. I made a mistake when I ordered. Rectified by BH 1st pop. Will def order again.”

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Posted 3 years ago

“Great service!”

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Posted 3 years ago

“Awesome service for an awesome product. Thanks!”

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Posted 3 years ago

“Keeps me up to date with my purchase. Great customer service!”

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Posted 3 years ago

“Ordered from Billy Hyde’s on Monday night and it was delivered Wednesday morning. Can’t ask for more than that! Would be hard pressed to beat better service, will definitely be back for more online shopping from you guys for my music needs.”

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Posted 3 years ago

“Good customer service and fast delivery!”

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Posted 3 years ago

Billy Hyde Music is rated 4.6 based on 773 reviews