Laura Witcher
This company should have never established itself outside of Spain as they do not have the infrastructure to deal with it. They are shambolic, have zero customer service and are selling sub-standard garments that are below many high-street competitors at a higher price. Boycott at all costs. After purchasing a skirt and trying to return it due to a fault, something I don't do unless completely genuine, I have worked in retail for 15 years. The staff sent me away to come back when a manager was in TWICE, I returned on the 3rd day to be told they would retain the item as it needed to be sent to Spain to be reviewed. I then received a call saying they had refused the return, a faulty skirt (the colour had run and the button was coming off after one wash). I was then expected to go back a fourth time to collect the faulty skirt, now having wasted 3 hours on a pointless mission. I then contacted customer services, who said they would deal with my query directly if I sent photos, which I did, she then ignored my response, I have chased 3 times and everytime get an automated response saying I need to go back to the store I purchased it from. It has now been 18 days since the first email, I am left £120 out of pocket with a faulty unwearable skirt. What a way to run a business...
Helpful Report
Posted 1 year ago
BIMBA Y LOLA is rated 1.59 based on 37 reviews

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