I wish I could put 0 stars but it's not possible on here! The customer service is the worst I have ever seen. I sent a message on their FB messenger and they redirected me to send an email to contacto@bimbaylola.com where they replied only 2 days later in Spanish even though I sent them an email in English. They told me they are redirecting my email to the "right department" without giving me any information about how long a delay it will be or even a number I can call on... I have called and been ignored. I cannot believe that the brand I used to love and be an ambassador for treats their customers worse than dogs.