"The statement given by the store manager to me imply that their bag do not last for 3 years. Though the bag was brought 3 yrs ago, it was used less than 5 times.
To those who is contemplating whether to buy Bimba Y Lola bag, please think twice.
My feedback to the international area manager for Singapore:
Please refer to the attachment and do take a look at the condition of the bag which I have left it at your Raffles Place’s boutique.
According to your store manager whom I have approached, the bag was 2015 model. The surface of the draw string bag, peel off not due to rough usage but was due to substandard material. This was not acceptable for a renowned international brand like Bimba Y Lola.
Other than quality of your product, I was perturbed with the service rendered by your store manager.
I approached your staff seeking for help in whether can I send the bag for repair. The answer given was, ‘the bag was 2015 model and we are unable to send back to Spain for repair’. The same sentence was repeatedly broadcasted several without any form of empathy. Please allow me to seek elucidation;
1) Thou the bag was 2015 model, this statement was irrelevant and unhelpful with regards to my concern on the quality and repair request.
2) By telling me the bag was 2015 model, is your store manager implying to me that Bimba Y Lola product can last only less than a few years.
3) Your staff manager was unable to provide me the official feedback email for me to seek assistance.
Below is the reply from Bimba Y Lola from Spain.
First of all, we sincerely apologise for the situation that you described.
Customer satisfaction is the maximum priority for everybody here at BIMBA Y LOLA. However, we would like to inform you that our products have a two year warranty and, since the bag is from three years ago, it's no longer covered by this warranty.
We hope that you accept our apologies, and that you continue to trust in BIMBA Y LOLA in the near future.
If you have any other questions, please don't hesitate to get back in touch with us.
The BIMBA Y LOLA team"