When I ordered a full pallet of briquettes I requested that the delivery driver back into my drive. This request was accepted by Bioglow. My drive is over 3m wide and HGV lorries similar to this delivery vehicle having accessed my drive in the past with no difficulty the delivery driver refused to back in and left the pallet in a dangerous position next to the A68, a 60mph carriageway. He did not call me before arriving and the first I was aware he had arrived was seeing the driver from my window when he had already unloaded the pallet. After speaking to the driver I went indoors to get my phone so that I could call Bioglow to confirm that they had agreed on the access arrangements, when I came out the driver had gone. I am 75 years of age and my drive is 45m long. Had Bioglow advised that my request to deliver into my drive I would not have placed this order.