Bioglow Wood Fuels Reviews

Name: Bioglow Wood Fuels
Rating: 4.66

4.7 Rating 573 Reviews

92 %

of reviewers recommend Bioglow Wood Fuels

4.7

Based on 573 reviews

Shipping & Delivery
Delivery Methods	Courier

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous

Anonymous // 01/01/2019

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“Still haven't received it!!”

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Good afternoon, I apologise for the delay in sending the order. We are following up with the carrier and will update you on Monday. Best regards, Gene @ Bioglow

Good morning, Your items have been shipped - apologies for the delay. Best regards, Gene and the team @ Bioglow

“Pallet delivered on time however on removing the pallet covering, several packs were damaged, logs were broken into small pieces, which would result in poor burning time.”

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“The products are good quality and burn as described. Ordering is simple and staff are obliging.”

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“Good value burns well. Good pizzas”

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“Firstly, the packaging wasn’t fit for purpose — the majority of the logs arrived broken (I’d estimate around 75%). As for the logs themselves, I was underwhelmed. They didn’t live up to the description provided. I’ve traditionally used seasoned logs but recently decided to try compressed heat logs. So far, I’ve tried products from both Bioglow and Lekto, and I found Lekto to be far superior.”

Helpful Report

Thank you for your review. I am the manager at Bioglow and I am sorry that the product did not meet your expectations. We aim for much better service and your reviews help us improve. I have authorised a full refund and will be in touch directly about putting this right.

“Excellent Far more satisfactory than conventional firelighters and in my experience just as efficient”

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“Repeat order telephone of Pini Kay heat logs. Friendly professional service and pallet delivered within agreed timescale. Great service and quality heat logs at a com9etative price.”

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“Excellent firm , very reliable. When DPD failed to deliver my order Bioglow quickly replaced it ! They really deserve five stars. Will definitely order from them again.”

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“Delivered on time and good product. Disappointed at delivery charge.”

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“Great fuel great communication great price”

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“Quick lighting, low ash fuel bricks - work well when burned in combination with conventional kiln-dried logs, or on their own.”

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“Great products and Bioglow are usually very efficient. However, because I live near Inverness, I was unable to track the delivery online, and had no idea what day the 1 ton pallet would arrive. Also, the driver in the "Woody's Express" vehicle didn't call in advance. It was pure luck that I was home when it arrived. Please can you improve the delivery communications for the Highlands? There is no reason that anyone in mainland Scotland should have a lesser, or more expensive delivery service. Thank you.”

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“Very easy website to use, a great customer service team and my items were delivered promptly and well packaged. I could not ask for a better experience. Highly recommended and will use again.”

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“Excellent product have used for a few years now quality varies batc to batch but overall good”

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“Product is perfect for my stove. And the delivery is always within a few days! Perfect”

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“Great products at good prices . Fast delivery . I have been buying my wood fuel from them for the past four years 👍”

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“Efficient, prompt service and delivery. Been a sayisfied customer for many years now.”

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“After our order of briquettes were damaged Bioglow quickly replaced them. Very efficient and friendly staff”

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“The website, ordering process and the people who pichk up the phone are all very good. The Oak logs are economic because they give out a good amount of heat.”

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“Extremely frustrated as had placed an order two weeks ago for half a pallet of wood pellets. Received an email confirmation and the money was taken from my account. As no pellets arrived in the last two weeks, I phoned today and got a half-hearted apology and poor explanation; except to say that the pellets wouldn't be arriving and that they would refund me the money tonight. Terrible service and I won't buy pellets from here again.”

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Bioglow Wood Fuels is rated 4.7 based on 573 reviews