Bioglow Wood Fuels Reviews

Name: Bioglow Wood Fuels
Rating: 4.68

4.7 Rating 557 Reviews

93 %

of reviewers recommend Bioglow Wood Fuels

4.7

Based on 557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous

Anonymous // 01/01/2019

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“Efficient, prompt service and delivery. Been a sayisfied customer for many years now.”

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“After our order of briquettes were damaged Bioglow quickly replaced them. Very efficient and friendly staff”

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“The website, ordering process and the people who pichk up the phone are all very good. The Oak logs are economic because they give out a good amount of heat.”

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“Extremely frustrated as had placed an order two weeks ago for half a pallet of wood pellets. Received an email confirmation and the money was taken from my account. As no pellets arrived in the last two weeks, I phoned today and got a half-hearted apology and poor explanation; except to say that the pellets wouldn't be arriving and that they would refund me the money tonight. Terrible service and I won't buy pellets from here again.”

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“I was sent wrong item, briquettes instead of oak wood pellets. I did email, saying no problem accidents happen, and will re order. Previous orders with bioglow have been great, I am a hobbyist growing woodland mushrooms and bioglow hardwood pellets are great and well priced. But I am disappointed I have had no reply to my emails. Wood have been a 5 star! Stephen. I didn't return, took the briquettes.”

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“Great Product have bought my Briquettes from them since last few years. Great company always very helpful with any queries . Always competively priced and get my order delivered quickly . Will most definitely keep on using them in future.”

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“The Alder RUF bricks I purchased light easily, burn well and throw out a lot of heat. Will reorder”

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“We are regular customers and we purchace a variety of their products, each time either a full pallet or 1/2 pallet. We cannot fault the products or the service we receive from the team. Highly recommend.”

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“Good firm but unfortunately the courier company were are not they didn’t bring the right equipment to unload the logs so my 72 year old husband had to help and unload half the pallet of logs they should of had electric sack trucks but didn’t pretty bad for a pallet courier company. Need to find a better courier company to deliver the logs with the right equipment to unload the logs.”

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“Really pleased with the sample pack -good ordering system - prompt despatch - great product which keeps my wook stove clean”

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“Excellent service and a huge thanks to for guys who stacked my pallet load in my shed. Just one tiny comment - after I made my order, I don’t remember getting any paperwork until after the delivery was made.”

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“Excellent service, speedy despatch to the transport company.”

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“As always excellent service and product at a good price for quantity. (1000kgs). Easy to order and quick delivery. Hot logs work very well for us.”

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“Fantastic product and Fantastic Delivery to the Western Isles.”

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“I’ve been buying heat logs from Bioglow for several years now: good prices and excellent products and service!”

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“Took a while getting a delivery from England to Northern Ireland (NI), but once it had arrived at the NI depot the delivery was very quick. I did contact customer service a couple of times and the response was always helpful, informative and clear (thank you Gene). Happy to use Bioglow anytime, great range of products (I use heatlogs), at a competive price and excellent customer service”

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“My fourth year of buying RUF logs from Bioglow. Price has been a bit high the last couple of years and the dispatch a little slow but great product and this year was the best pack wrapping to date and pallet came in decent condition making them easier to unpack and store.”

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“Great product, fantastic service, quick delivery. Would definitely recommend them to anyone with a wood burner.”

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“Delivery was quick. The fuel is just what I wanted. A good service all round.”

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“Well packaged, good prices, super happy!”

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Bioglow Wood Fuels is rated 4.7 based on 557 reviews