Bioglow Wood Fuels Reviews

Name: Bioglow Wood Fuels
Rating: 4.69

4.7 Rating 519 Reviews

93 %

of reviewers recommend Bioglow Wood Fuels

4.7

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

Write Your review

Tell us how Bioglow Wood Fuels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We’ve been using bingos now for a few years and they have never let us down, are always quick at delivery. The wood wool lighters are superb.”

Helpful Report

“Fairly priced & very quick del of briquettes from Bioglow.. this is our 4th purchase & we are very happy using this company & customer service is excellent too”

Helpful Report

“Excellent, clean, no messing about . Quick delivery”

Helpful Report

“Bioglow offer a very efficient service, easy to deal with,packaged well and always on time. I have had delivery for a few years now and have always been pleased with their service.”

Helpful Report

“Very quick delivery. RUF hardwood blocks clean and produce good heat.”

Helpful Report

“Delivered a few days late but ordered in plenty of time so we would not run out delivery driver was great put the pallet in the garage exactly as we wanted welll donne a great service”

Helpful Report

“Great service, great product burnt very well on the open fire, would recommend these for first time users to try”

Helpful Report

“I have been using Biofuel for a few years and I’m delighted with the comfort it affords me. The company are super customer friendly and helpful. I’m delighted to have found this company and would recommend them without hesitation”

Helpful Report

“Prompt delivery and responsive to a few questions I had in the order process Great product too”

Helpful Report

“We’ve bought from Bioglow for several years now. Most recently a pallet of Beech heat logs. Their website is easy to follow and delivery is prompt. Otila at Bioglow is excellent at communication.”

Helpful Report

“I ordered 2 pallets of bagged oak logs. The order arrived on 3 pallets as one of the pallets had dropped its load at the warehouse & had to be redistributed. About one third of the bags were broken open. The logs themselves were filthy, as though they had been left at the back of a shed for years. Now each time I carry & lift the logs my hands & clothes become filthy. Unfortunate, sending in this review will do nothing to salvage the mess I am left with. The initial experience while making my order was very satisfactory & helpful.”

Helpful Report

Dear Brigid, Many thanks for taking your time to write a review. We are very sorry to hear that your experience was not as expected upon delivery. We are however pleased to read that your initial contact was positive and helpful. Regarding the delivery issue, be assured we are looking into this with the carrier and will be in touch directly with you to resolve the matter. Warm regards, Your Bioglow Team

“swift service”

Helpful Report

“The different products tried have all been successful and ordering easy, delivery reliable ....many thanks.”

Helpful Report

“Excellent service received from Bioglow, good quality Birch blocks.”

Helpful Report

“Honestly not good. The kiln dried wood was all wet. It will dry out eventually but I had accepted to wood before looking. The heat logs are very poor quality. They light i(in weight) and burn through in a mater of minutes. I'm very dissatisfied.”

Helpful Report

Good afternoon, We are sorry to hear that you were not happy with the products you received. In relation to the heat logs, have you tried turning down air inflow after they catch fire? In relation to the kiln-dried firewood we will be in touch to obtain more details before offering a resolution. Please accept our apologies for this and we will be in touch to put this right for you. Best regards, Gene at Bioglow

“I received my order within a couple of days ! Very pleased with the logs ! Thank you!”

Helpful Report

“The fire logs we ordered are top quality and are great value for money.”

Helpful Report

“It was easy to order and the delivery was prompt. The only disappointment was that I couldn’t get the Willow version of fuel.”

Helpful Report

“I have used Bioglow before and found to to good, However this time the delivery was poor. We were told the delivery was on its way on Monday, but could not track it so we did not know when. We had a phone call on wednsday to say it would delivered on Thursday between 9am and 5.00. The delivery arrived at 2pm on Thursday on a large riggid lorry which was difficult for the driver to reach our property. Many of the pacages were damaged making them less lightly to store well.”

Helpful Report

“Second time we have bought the hot logs, really happy with them, no mess and burn well”

Helpful Report

Bioglow Wood Fuels is rated 4.7 based on 519 reviews