Bioglow Wood Fuels Reviews

4.7 Rating 494 Reviews
93 %
of reviewers recommend Bioglow Wood Fuels
4.7
Based on 494 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Bioglow Wood Fuels Reviews

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous
Anonymous  // 01/01/2019
These are great logs, light easily and burn hot and long. Delivered quickly. Delivery guy was amazing. Went out of his way to be helpful. Thanks
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Used to buy a similar product from Verdo. These Oak Nestro Wood Briquettes are similar but round . They break apart easily to make smaller pieces for lighting or starting your fire. Burn for a long time and are fairly economical. I bought Half Pallet 480kg, in February for my two log burners. Nice clean fires, hot enough to get the kettle singing. Easy storage as they are wrapped. Great. Will buy again.
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The logs ordered arrived swiftly and burn very well
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Worst crate of oak I have ever purchased, looked like it had been wet wood before being dried. It was filthy and only stacked 3 rows deep instead of the usual 4 rows. Needles to say that I will not be buying from them again anytime soon. I contacted the firm and they said that they would put a £20 credit on my account which obviously I am not going to use as their wood is terrible.
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Dear Mr. Lawson, We apologise for the problem with your order. We will be in touch shortly to investigate why the number of rows differs from the other crates in this lot and to offer suitable compensation.
Easy to order on line and chat line helpful with queries
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Good selection of Heat Logs at very reasonable prices, along with fast, free delivery up to the north of Scotland
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I've been using Bioglow for many years now and have always received excellent products (mostly oak logs) and superb service. The delivery company they use is also highly recommended - the drivers have to reverse a large tail-lift lorry 300 metres down the tiny, single-track lane behind our property to unload at our garage and are in contact on the day to confirm the estimated time of delivery and then the driver calls to say he is 10-15 minutes away. Very highly recommended all round.
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Good price. Good to deal with a business that delivers to the Scottish Isles at a reasonable price and in good time.
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Exellent service yet again, i know that we pay a surcharge for transport to our Island,but it a lot less than we normally have to pay. So thanks for providing such service, Regards, Angus.
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My last delivery was disappointing because when picked up the logs crumbled this has never happened before
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Excellent service and delivery,burns well but too much ash
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Excellent, the birch logs give out a lot of heat. Prices have been good and service. Delivery to the Highlands is no problem for them.
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Very prompt delivery and good information on the web site.
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Great heat and long lasting
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Easy to order from friendly staff.
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Excellent service Excellent product
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Great company to deal with, excellent products and fast delivery. Excellent customer service.
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2nd time I have purchased a pallet of pini-kay from bioglow. Excellent customer service and a price that cant be beaten.
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Fabulous company with really good customer service. Brilliant heat logs that really warm up the house and are environmentally friendly.
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The pellets are excellent with very little dust, the price is very good esp with free delivery which is a huge bonus in this Post Code for anything delivered. I like the 15kg bags rather than 10kg as it means less handling though the bags are a little flimsy and three were leaking pellets on delivery. Delivery was slow compared to local supplier but quite acceptable considering my location and the van driver who delivered, Angus the manager from Menzies Oban depot, was really excellent in even helping to unload and stack the two full pallets. Tracking worked fairly well and I was satisfied with notification of the delivery date and time. All in all I am very happy with the product and service.
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Bioglow Wood Fuels is rated 4.7 based on 494 reviews