Bioglow Wood Fuels Reviews

Name: Bioglow Wood Fuels
Rating: 4.70

4.7 Rating 505 Reviews

93 %

of reviewers recommend Bioglow Wood Fuels

4.7

Based on 505 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous

Anonymous // 01/01/2019

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“Service and delivery arrangements are excellent as is the product.”

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“Quality,price & delivery very good”

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“Product not as good as before. The price has gone up. No problem with the delivery.”

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“Reliably good delivery and competitive prices. Products accurately described & good value.”

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“You order goods, you pay for them, they arrive. All works as it should.”

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“Good price - good service!”

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“Just about to order for the 3rd time; good value, great service. Good choice of helpful couriers.”

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“Fuel burns very well. Being delivered all bagged in nets on pallet made it easy to transfer to storage area and pack neatly. Driver was extremely polite and accommodating in positioning pallet close to our store. Excellent service 😀”

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“I ordered a big load of these wood blocks. They delivered them pretty quick and the lady who did the delivery was great. She put them on a sort of fork lift and into my garage. The blocks are brilliant in my wood burner and easy to light. They last a good while and give off fantastic heat. I’m very satisfied.”

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“Excellent service, very competitive prices.”

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“These are the best firelighters ever. Can't recommend them enough.”

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“Third time ordering briquettes from biofuel, great service fast delivery.”

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“These are great logs, light easily and burn hot and long. Delivered quickly. Delivery guy was amazing. Went out of his way to be helpful. Thanks”

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“Used to buy a similar product from Verdo. These Oak Nestro Wood Briquettes are similar but round . They break apart easily to make smaller pieces for lighting or starting your fire. Burn for a long time and are fairly economical. I bought Half Pallet 480kg, in February for my two log burners. Nice clean fires, hot enough to get the kettle singing. Easy storage as they are wrapped. Great. Will buy again.”

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“The logs ordered arrived swiftly and burn very well”

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“Worst crate of oak I have ever purchased, looked like it had been wet wood before being dried. It was filthy and only stacked 3 rows deep instead of the usual 4 rows. Needles to say that I will not be buying from them again anytime soon. I contacted the firm and they said that they would put a £20 credit on my account which obviously I am not going to use as their wood is terrible.”

Helpful Report

Dear Mr. Lawson, We apologise for the problem with your order. We will be in touch shortly to investigate why the number of rows differs from the other crates in this lot and to offer suitable compensation.

“Easy to order on line and chat line helpful with queries”

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“Good selection of Heat Logs at very reasonable prices, along with fast, free delivery up to the north of Scotland”

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“I've been using Bioglow for many years now and have always received excellent products (mostly oak logs) and superb service. The delivery company they use is also highly recommended - the drivers have to reverse a large tail-lift lorry 300 metres down the tiny, single-track lane behind our property to unload at our garage and are in contact on the day to confirm the estimated time of delivery and then the driver calls to say he is 10-15 minutes away. Very highly recommended all round.”

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“Good price. Good to deal with a business that delivers to the Scottish Isles at a reasonable price and in good time.”

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Bioglow Wood Fuels is rated 4.7 based on 505 reviews