Bioglow Wood Fuels Reviews

4.7 Rating 498 Reviews
93 %
of reviewers recommend Bioglow Wood Fuels
4.7
Based on 498 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Bioglow Wood Fuels Reviews

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous
Anonymous  // 01/01/2019
My last delivery arrived with the plastic covering torn open. The delivery guy could not explain it and it looked like a few bails were missing. I contacted your customer services and they said they sometimes have to take some bails from the pallet to get the quantity right. My preference would be to pay for the extra few bails instead of delivering with the pallet ripped open. As a result I had to immediately unload the pallet and store it as it could not be left out in that condition. I did not expect to have to do that at short notice which was due to not getting any notification it was on the way.
Helpful Report
Dear Mr. McNamara, Thank you for taking the time to share your review. You placed an order for 32 packs of Bioglow Nestro Hardwood Briquettes. The pallets arrive from the factory with 12 packs per layer. As you ordered 32 packs, this would mean that 4 packs would be removed from the last layer, leaving 12 + 12 + (12-4) = 32 packs. Based on our discussion with you we did deliver the correct amount. We apologise for the issue with the packaging and have spoken with the carrier to ensure these are better packed in the future. Our customer service is available at all times to answer any concerns you and other customers may have. Thank you for your business.
Only 3* because I bought them for both open fire and Woodburner. They are fine for the Woodburner but no good for an open fire. As they heat up they split and fall out of the fireplace. The cost is also so much more than we’ve paid in the past. I’ll probably get wood logs next time.
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Usually good. Most recent order though was poorly palleted resulting in the pallet falling apart on the delivery lorry so the driver and I had to unload by hand. Many of the packs of blocks had also come apart.
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I purchase these thinking they were the white type I had purchased previously, unfortunately they are not. They contain very sharp splintered wood and tend to fall apart when opened. They burn quicker with less heat output.I have over 7 years burning compressed sawdust.
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Logs are fine when burning. Disappointed with very loose packages, resulting in about a third arriving in split bags, with damaged brickettes.
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good efficient service from office to curbside
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Product not as good as before. The price has gone up. No problem with the delivery.
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My last delivery was disappointing because when picked up the logs crumbled this has never happened before
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no stock on reordering
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The product burns with an attractive log like flame and gives off a good heat but they do not last anywhere near as long as stated in the description.
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Logs give off a good heat. Delivery- plan was to remove need to carry and stack logs , as could be delivered directly into garage, however were delivered by an articulated lorry , which could not turn off single track road as it was too big.( Although driver was very helpful and advised too request a truck under 7 ton if re ordering) , this meant fork lift could not access garage, defeating the purpose of the plan. Nothing on website advising on this issue. Delivery was early had been advised would not be for a further week. - which was fine but not notified , if no one had been home logs could have been left out in rain.
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There were some issues with delivery times being very vague, but the team at customer services were very helpful in trying to sort it out. I think it was the delivery company that wasn't reliable. The wood briquettes/firelogs we bought were cheaper than others we have tried, and not as good, unfortunately, you get what you pay for. Very messy and they leave a lot of ash and dust once burnt. We wouldn't buy them again.
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I've ordered from Bioglow twice now. Each time the buying process has been effortless. The delivery process, not so much. On the first occasion, it turned out that the truck was too long to safely reverse around the angle from the narrow road into the long drive where the logs were to be delivered, and the ground was too uneven for the forklift. The driver was friendly and helpful, and advised me to request delivery with a smaller vehicle next time. I then had to ferry the full pallet of briquettes in five trips with the car from the road to the wood shed. It took me over an hour to get the wood shed stocked. With this most recent order, I made sure to request a smaller delivery vehicle. However, the Bioglow website mentioned that only three-quarter pallets could be delivered in such a truck. I weighed the options and decided it was more important to get the logs as close to the wood shed as possible. On the day before delivery, I was contacted by the depot to arrange a suitable time. When I asked them to confirm the size of the vehicle, I was told they didn't have any trucks of that size delivering to my area. Again, the driver was extremely helpful and apologetic, but I had to repeat the ferrying process this year - and I only got three-quarters of the briquettes I had last year. Hopefully they last long enough. I appreciate that the variety of locations to which Bioglow logs are delivered may be logistically challenging, but it's not outside the bounds of possibility to keep an up-to-date database of delivery vehicles and connect it via an API to the Bioglow website so that customers have an accurate idea of what to expect when it comes to delivery before they make a purchase. A 7-tonne truck could easily have reversed into the drive and along the 100 metres or so to the wood shed to deliver a full pallet of briquettes. Boof, job done. As it is, 3 out of 5 stars, and a sore back.
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only part order delivered had to chase outstanding items
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I’m very pleased with the quality but again I never know when it is despatched and what day it will be delivered.
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Quick delivery . Improved safety measures. Pity they had no Ash available . I note prices have increased- let us hope they remain competitive .
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Dusty pellets which throttle the burner.
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We are very sorry to hear that you experienced a quality problem with our product. We take quality seriously and will be in touch to collect a sample for further investigation. Kind regards, Bioglow
Price was better than elsewhere, useful to see the £/MJ comparison. When the pallet arrived, the driver told me that he'd been given it with one of its bottom slats off, meaning that it was very unstable. I had to help get it off the lorry, then when we finally got it to the driveway, it fell over on its side and spread the bricks everywhere. Not particularly impressed with that.
Helpful Report
Dear David, We apologise for your delivery arriving in less than perfect condition. The easiest solution is to tell the driver to take it back, as well as report the incident to us immediately on 02030020359. You are not under any obligation to accept a delivery you are not happy with. We will be in touch to offer a discount on your next order. Kind regards, Bioglow
Oak Nestro Wood Briquettes. Bioglow were efficient enough, however the oak briquettes are relatively fast burning and clearly lack the compression of other / similar items. I have use heat logs for about 10 years and have tried in excess of 12 different types. I can only rate these as average. There is significant expansion on burning and after a time they collapse on touching. the cost however is competitive.
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The service was good, the fuel arrived timeously but the logs I ordered were not very suitable for an open fire, it expands too much. Probably better for a closed stove
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Bioglow Wood Fuels is rated 4.7 based on 498 reviews