Bioglow Wood Fuels Reviews

Name: Bioglow Wood Fuels
Rating: 4.69

4.7 Rating 537 Reviews

93 %

of reviewers recommend Bioglow Wood Fuels

4.7

Based on 537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beech RUF are great. Last delivery was poor. only to straps holding RUF packs on pallet and were not held tight so unstable and some damage. delivery was a concern as tracking advised the paleet had been delivered but I had to chase Bioglow who were apologetic and helpful.”

Helpful Report

“Competitive pricing and prompt delivery. Ordered sample packs of a couple of different types of heat logs, but there's no labelling to differentiate between the two, so I'm not able to determine which is working best for my needs. Would have given a 5 otherwise and will definitely be using Bioglow again.”

Helpful Report

“I have used Bioglow before and found to to good, However this time the delivery was poor. We were told the delivery was on its way on Monday, but could not track it so we did not know when. We had a phone call on wednsday to say it would delivered on Thursday between 9am and 5.00. The delivery arrived at 2pm on Thursday on a large riggid lorry which was difficult for the driver to reach our property. Many of the pacages were damaged making them less lightly to store well.”

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“Great product”

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“Never used Bioglow Wood”

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“Ordering online and delivery was quite quick and easy.”

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“It was easy to order and pay. There was a short delay in contact by the haulage company but Bioglow sorted this out quickly. The wood arrived on time and the delivery driver was very helpful. The wood briquettes are already in the wood burner keeping me warm. Thank You”

Helpful Report

Dear customer, your order is as of today Thursday 16 March with your local delivery depot who will contact you to arrange a date. We always instruct the depot to contact the customer before delivery to make sure someone is in to receive it and avoid damage from the weather. I apologise that on this occasion this was not done in time. The depot will typically offer next working day delivery.

This order has now been delivered. The delay was due to there being no answer on the number provided when the depot initially called to arrange delivery. Thank you for your business.

“Pros. Light very easily Burn hot Look nice burning Cons. Can tend to crumble Seem to leave a lot of ash”

Helpful Report

“Was relieved to get fuel for fire! Thankyou! Delivery man was exceptional as he took a small lifter down the drive - three tries to get it right! Hats off to him! Supposed it was all sustainable, but despite it being packaged in two layers of plastic(🤨) the rain still got in and some of it has had to go into my compost heap. It’s great in the house - no mess taking it to the fire and not TOO much ash below the grate, but not thinking I will re-order.”

Helpful Report

“Great prompt delivery by very helpful young lady. Good price - briquettes were 'softer/quicker burn' than others I've used but plus point is they are easy to break up with 'older/fragile' fingers and hands!”

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“You order goods, you pay for them, they arrive. All works as it should.”

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“Excellent service and delivery,burns well but too much ash”

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“The pellets are excellent with very little dust, the price is very good esp with free delivery which is a huge bonus in this Post Code for anything delivered. I like the 15kg bags rather than 10kg as it means less handling though the bags are a little flimsy and three were leaking pellets on delivery. Delivery was slow compared to local supplier but quite acceptable considering my location and the van driver who delivered, Angus the manager from Menzies Oban depot, was really excellent in even helping to unload and stack the two full pallets. Tracking worked fairly well and I was satisfied with notification of the delivery date and time. All in all I am very happy with the product and service.”

Helpful Report

“Our last delivery was excellent in every way, but the previous one last year was very disappointing, as the pallett had been left in the rain prior to delivery, and a lot of the logs had swollen and were crumbly and messy. No apology received at all following my complaint.”

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“Great Service”

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“Arrived on time, Quality good”

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“Very professional and helpful service that go above and behond to keep the customers content. The Fuel I was supplied ticked all the boxes it said it would I am very pleased.”