Bioglow Wood Fuels Reviews

4.7 Rating 498 Reviews
93 %
of reviewers recommend Bioglow Wood Fuels
4.7
Based on 498 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Bioglow Wood Fuels Reviews

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous
Anonymous  // 01/01/2019
Great product
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Never used Bioglow Wood
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Ordering online and delivery was quite quick and easy.
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It was easy to order and pay. There was a short delay in contact by the haulage company but Bioglow sorted this out quickly. The wood arrived on time and the delivery driver was very helpful. The wood briquettes are already in the wood burner keeping me warm. Thank You
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Dear customer, your order is as of today Thursday 16 March with your local delivery depot who will contact you to arrange a date. We always instruct the depot to contact the customer before delivery to make sure someone is in to receive it and avoid damage from the weather. I apologise that on this occasion this was not done in time. The depot will typically offer next working day delivery.
This order has now been delivered. The delay was due to there being no answer on the number provided when the depot initially called to arrange delivery. Thank you for your business.
Pros. Light very easily Burn hot Look nice burning Cons. Can tend to crumble Seem to leave a lot of ash
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Was relieved to get fuel for fire! Thankyou! Delivery man was exceptional as he took a small lifter down the drive - three tries to get it right! Hats off to him! Supposed it was all sustainable, but despite it being packaged in two layers of plastic(🤨) the rain still got in and some of it has had to go into my compost heap. It’s great in the house - no mess taking it to the fire and not TOO much ash below the grate, but not thinking I will re-order.
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Great prompt delivery by very helpful young lady. Good price - briquettes were 'softer/quicker burn' than others I've used but plus point is they are easy to break up with 'older/fragile' fingers and hands!
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You order goods, you pay for them, they arrive. All works as it should.
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Excellent service and delivery,burns well but too much ash
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The pellets are excellent with very little dust, the price is very good esp with free delivery which is a huge bonus in this Post Code for anything delivered. I like the 15kg bags rather than 10kg as it means less handling though the bags are a little flimsy and three were leaking pellets on delivery. Delivery was slow compared to local supplier but quite acceptable considering my location and the van driver who delivered, Angus the manager from Menzies Oban depot, was really excellent in even helping to unload and stack the two full pallets. Tracking worked fairly well and I was satisfied with notification of the delivery date and time. All in all I am very happy with the product and service.
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Our last delivery was excellent in every way, but the previous one last year was very disappointing, as the pallett had been left in the rain prior to delivery, and a lot of the logs had swollen and were crumbly and messy. No apology received at all following my complaint.
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Great Service
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Arrived on time, Quality good
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Very professional and helpful service that go above and behond to keep the customers content. The Fuel I was supplied ticked all the boxes it said it would I am very pleased.
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Good value and smooth service!
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Quick delivery, reasonable price and good product. Will use again.
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Extremely helpful company, have used them several times now.
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Excellent service and delivery, but don't put prices just because you can. Too much of that around just now.
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Thank you for your review. Regrettably our transport costs in particular have increased by anywhere from 10 to 150% this year, depending on the contractor. We had no choice but to pass some of that - not all - to our customers. We always aim to offer the most competitive price possible.
Very pleased with the heat output, easy to handle and no smoke.
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Fuel is good, ordering easy and prompt. However need to make sure delivery sends email for timing in order for client to be present. Mine was left directly in front of storage so unable to transfer and needed to get help to move pallet.
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Bioglow Wood Fuels is rated 4.7 based on 498 reviews