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Bioglow Wood Fuels Reviews

4.7 Rating 498 Reviews

93 %

of reviewers recommend Bioglow Wood Fuels

Company Reviews

Product Reviews

4.7

Based on 498 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service with really good products. Unfortunately I won’t be able to use them again, as It’s such a shame that they are now levying a large delivery charge to IV addresses.”

Thank you for your review. The new delivery charge applies to postcodes IV51 and above, not the Inverness city or any other IV postcodes. This is regrettably unavoidable due to massive cost increases at the Grangemouth port but will be reviewed in the future.

“A good service, a little slow in delivery at times however”

“Excellent product ... only problem is the delivery which was left on the road because I have a gravel driveway ... would recommend BioGlow arrange with haulage company to have a way of conveying the heat logs/ wood logs for customers over gravel ... A simple swing mechanism would do it ... thanks .. JB”

“The delivery was as expected and the driver was very helpful. The logs burn well on our Jotul No 1, both open and closed. We bought Oak Nestro wood briquettes. They do expand quite a lot as they burn, perhaps to twice their original length. One needs to be aware of this if the stove is open. The briquettes are easy to break over an edge so as to burn them as halves.”

“I ordered the fuel and did not hear anything for a week, at which point I called Bioglow and they said it was with the courier. The wood turned up a couple of days later with no notification, but thankfully I work from home and was in. However, I have been using heat logs for a few years and have ordered Pini Kay before from another company, but these were the best heat logs I've had so far. A good density log and slow-burning, with excellent amounts of heat. Excellent for a small open fire.”

“So much better than real logs. Easy to store, no need to dry/turn before using. They give out are easy to light and give out a good heat. Not too keen on all the white dust but guess you can't have everything!”

“quick delivery, well packaged”

“Excellent quality Excellent service”

“The product is great but having to carry the product into the house because they delivered it on a pallet in the road outside my house (which is an extremely busy road) was not only very inconvenient, also a bit dangerous.”

“Have not used them yet as weather still so mild. Delivery fine and accommodated difficult access to my home. Pallet wrapped in plastic. Not good. Need to find biodegradable or recyclable plastic.”

“The system is fare better than Wood or Coal , good heat is provided, and a clean burn with minimum waste to get rid rid of, unfortunately the delivery was damaged and we lost two packs, it was reported and we were offered an item in lieu, This has not arrived.”

“Very quick delivery . Good value fuel ,burns Very hot and clean . Impressed.”

“A bit messier than heatlogs as they flake a little in storage but good burn and great value”

“Our delivery of a half pallet of Oak Nestro Logs was quick and efficient. The driver was very polite and helpful, wheeling the pallet across the street and into our garage. These logs are easy to light, clean to transport around the house, burn with great heat, leave virtually no ash and lock good on our open fires. The only downside is that they burn away rather quickly. Perhaps inevitable given their other virtues. I will definitely buy again, but also order some more dense briquettes to put on top of the logs to slow down the burning process. I will speak to Bioglow to see what is suitable.”

“Very good to deal with”

“delivered very quickly, fuel burns just as advertised so reduces number of times you have to re load the stove. All the same size so very easy to stack. Only negative preventing 5 stars is the plastic packaging, needs some clever thinking to replace or remove this at the same time as keeping the "wheatabix" type finish from breaking up or spreading chips around.”

“The briquettes I purchased are very good quality and give off great heat when burned in our stove”

“Have tried their fine white RUF heat logs and can report they catch alight very readily which makes them ideal Fire starters - a real plus. They are very conveniently size for an inset multifuel fireplace. They were bought as my winter wood stock this time as they are advertised as having a greater heat content than the Nestro round wood briquettes purchased in previous years, which are more visually more pleasing to see once the fire is alight. Too soon to say whether or not I'll revert to Nestro next time.”

“Very quick and efficient, carrier very helpful.”

“I'm a returning customer. I wanted the Birch Ruf logs as I'd had these last year but they seemed to sell out a lot quicker this year. So I settled for a full pallet of fine white Ruf logs. If they have a similar burn, I'll be happy. Better packaged than last years order but the comedians that stack these pallets always seem to put the broken packs (Pre pallet wrapping) at the base and you're lucky if it makes it to your front door in tact. All in all only 6 broken packs which is half what I got last year. Palletways eventually delivered after 2 no shows but the driver was a cheerful and helpful chap. Will leave them a separate review for their service but at the end of the day they are employed by Bioglow to deliver.”

Good afternoon. We apologise for the damaged packs in your order. If you have not been offered a replacement, please get in touch and we will send replacement packs to you!

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Bioglow Wood Fuels is rated 4.7 based on 498 reviews