Bioglow Wood Fuels Reviews

4.7 Rating 494 Reviews
93 %
of reviewers recommend Bioglow Wood Fuels
4.7
Based on 494 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Bioglow Wood Fuels Reviews

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous
Anonymous  // 01/01/2019
Never used Bioglow Wood
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Delivery was efficient and on time. The logs are easy to light and provide a warm and friendly fire
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Very helpful and logs came quickly and as expected. Will buy from them again.
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Ordering and delivery no problems with either, however, the product, Nestro wood briquettes, burn easy, burn hot, and burn out quickly, no wonder the sample package was not availability, how convenient. Will never buy Nestro wood briquettes again, the pack with 11 briquettes, so disappointed, it's false advertising.
Helpful Report
We're so sorry that your experience didn't meet your expectations, and we appreciate you taking the time to provide your feedback. It sounds like the Nestro Wood Briquettes did not meet your expectations in that they burned quickly and weren't available in a sample package. We understand how this would leave you feeling disappointed, and we want to ensure your satisfaction moving forward as well as that of other customers. To extend burning time, it's recommended to turn down the air inflow into your wood stove. This will supply less air and slow down burning. Sample packs were temporarily unavailable in Ireland because we moved to a new parcel warehouse near Dublin. All sample packs are now available again. If you'd like a free sample pack of any other product, please let us know. I hope this helps and addresses some of the issues; we are indeed sorry for the disappointing experience and will aim to do better next time.
Bought a pallet of the heat logs. Brilliant product. Fantastic service and delivery. Communication first class. Will be an affordable warm winter. ⭐️ ⭐️⭐️⭐️⭐️
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Very efficient with free delivery, it works well for us :)
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Usually good. Most recent order though was poorly palleted resulting in the pallet falling apart on the delivery lorry so the driver and I had to unload by hand. Many of the packs of blocks had also come apart.
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Great speedy service at a competitive price. The delivery guys took the trouble to bring the pallet right into the garage which was most helpful!
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Ordering online and delivery was quite quick and easy.
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Good company to order from with quick delivery.
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I purchase these thinking they were the white type I had purchased previously, unfortunately they are not. They contain very sharp splintered wood and tend to fall apart when opened. They burn quicker with less heat output.I have over 7 years burning compressed sawdust.
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Very pleased with RUF heat logs. Perfect for my small stove with a long burn time and good heat output. Delivery was quick and all as expected. Plan to order more next winter.
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It was easy to order and pay. There was a short delay in contact by the haulage company but Bioglow sorted this out quickly. The wood arrived on time and the delivery driver was very helpful. The wood briquettes are already in the wood burner keeping me warm. Thank You
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Dear customer, your order is as of today Thursday 16 March with your local delivery depot who will contact you to arrange a date. We always instruct the depot to contact the customer before delivery to make sure someone is in to receive it and avoid damage from the weather. I apologise that on this occasion this was not done in time. The depot will typically offer next working day delivery.
This order has now been delivered. The delay was due to there being no answer on the number provided when the depot initially called to arrange delivery. Thank you for your business.
Very impressed with logs. Good addition to fire along with normal tree logs. Would definitely recommend them
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Brilliant charcoal that burns hot and lasts a long time. Have ordered twice and will return!
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Pros. Light very easily Burn hot Look nice burning Cons. Can tend to crumble Seem to leave a lot of ash
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Never any problems with these guys, you order, they deliver, simple as that. Recommend them to anybody who asks.
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Competitively priced, excellent natural firelighters, the wool ingredient makes all the difference.
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Was relieved to get fuel for fire! Thankyou! Delivery man was exceptional as he took a small lifter down the drive - three tries to get it right! Hats off to him! Supposed it was all sustainable, but despite it being packaged in two layers of plastic(🤨) the rain still got in and some of it has had to go into my compost heap. It’s great in the house - no mess taking it to the fire and not TOO much ash below the grate, but not thinking I will re-order.
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Had been trying various suppliers to find value for money, quality of the product and shipping at a good rate. The 2 sacks from Bioglow were delivered on time and a good rate. The quality of fuel was great - the pieces were of a good size and the fuel burnt long and hot. I will be buying again from Bioglow.
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Bioglow Wood Fuels is rated 4.7 based on 494 reviews