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Bioglow Wood Fuels Reviews

4.7 Rating 529 Reviews
93 %
of reviewers recommend Bioglow Wood Fuels
4.7
Based on 529 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Bioglow Wood Fuels Reviews

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

Write Your review

Anonymous
Anonymous  // 01/01/2019
I ordered 2 pallets of bagged oak logs. The order arrived on 3 pallets as one of the pallets had dropped its load at the warehouse & had to be redistributed. About one third of the bags were broken open. The logs themselves were filthy, as though they had been left at the back of a shed for years. Now each time I carry & lift the logs my hands & clothes become filthy. Unfortunate, sending in this review will do nothing to salvage the mess I am left with. The initial experience while making my order was very satisfactory & helpful.
Helpful Report
Dear Brigid, Many thanks for taking your time to write a review. We are very sorry to hear that your experience was not as expected upon delivery. We are however pleased to read that your initial contact was positive and helpful. Regarding the delivery issue, be assured we are looking into this with the carrier and will be in touch directly with you to resolve the matter. Warm regards, Your Bioglow Team
swift service
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The different products tried have all been successful and ordering easy, delivery reliable ....many thanks.
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Excellent service received from Bioglow, good quality Birch blocks.
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Honestly not good. The kiln dried wood was all wet. It will dry out eventually but I had accepted to wood before looking. The heat logs are very poor quality. They light i(in weight) and burn through in a mater of minutes. I'm very dissatisfied.
Helpful Report
Good afternoon, We are sorry to hear that you were not happy with the products you received. In relation to the heat logs, have you tried turning down air inflow after they catch fire? In relation to the kiln-dried firewood we will be in touch to obtain more details before offering a resolution. Please accept our apologies for this and we will be in touch to put this right for you. Best regards, Gene at Bioglow
I received my order within a couple of days ! Very pleased with the logs ! Thank you!
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The fire logs we ordered are top quality and are great value for money.
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It was easy to order and the delivery was prompt. The only disappointment was that I couldn’t get the Willow version of fuel.
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I have used Bioglow before and found to to good, However this time the delivery was poor. We were told the delivery was on its way on Monday, but could not track it so we did not know when. We had a phone call on wednsday to say it would delivered on Thursday between 9am and 5.00. The delivery arrived at 2pm on Thursday on a large riggid lorry which was difficult for the driver to reach our property. Many of the pacages were damaged making them less lightly to store well.
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Second time we have bought the hot logs, really happy with them, no mess and burn well
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easy peasy from ordering to delivery - everything worked smoothly!
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Excellent Service. Prompt and reliable delivery system.
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Appreciate receiving orders on time with good notice of delivery date.
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Hotlogs Wood Briquetts work well on my open fire providing a warm cosy feel to the lounge. Excellent service and delivery from Bioglow.
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Very good communication and delivery
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My last delivery arrived with the plastic covering torn open. The delivery guy could not explain it and it looked like a few bails were missing. I contacted your customer services and they said they sometimes have to take some bails from the pallet to get the quantity right. My preference would be to pay for the extra few bails instead of delivering with the pallet ripped open. As a result I had to immediately unload the pallet and store it as it could not be left out in that condition. I did not expect to have to do that at short notice which was due to not getting any notification it was on the way.
Helpful Report
Dear Mr. McNamara, Thank you for taking the time to share your review. You placed an order for 32 packs of Bioglow Nestro Hardwood Briquettes. The pallets arrive from the factory with 12 packs per layer. As you ordered 32 packs, this would mean that 4 packs would be removed from the last layer, leaving 12 + 12 + (12-4) = 32 packs. Based on our discussion with you we did deliver the correct amount. We apologise for the issue with the packaging and have spoken with the carrier to ensure these are better packed in the future. Our customer service is available at all times to answer any concerns you and other customers may have. Thank you for your business.
Excellent price and service !the lovely delivery man brought them as close to shed as was physically possible!
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Great customer service. Arrived on time. Good product.
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Customer service extremely helpful. Delivery quick & efficient (we have no street lights therefore delivery timescales given & adhered to) Fuel burns well with no mess & good heat output.
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Very friendly sales and delivery people, and the wood burns hotter than Hades! Great value, too.
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Bioglow Wood Fuels is rated 4.7 based on 529 reviews