Bioglow Wood Fuels Reviews

Name: Bioglow Wood Fuels
Rating: 4.69

4.7 Rating 541 Reviews

93 %

of reviewers recommend Bioglow Wood Fuels

4.7

Based on 541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous

Anonymous // 01/01/2019

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“I have used Bioglow before and found to to good, However this time the delivery was poor. We were told the delivery was on its way on Monday, but could not track it so we did not know when. We had a phone call on wednsday to say it would delivered on Thursday between 9am and 5.00. The delivery arrived at 2pm on Thursday on a large riggid lorry which was difficult for the driver to reach our property. Many of the pacages were damaged making them less lightly to store well.”

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“Second time we have bought the hot logs, really happy with them, no mess and burn well”

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“easy peasy from ordering to delivery - everything worked smoothly!”

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“Excellent Service. Prompt and reliable delivery system.”

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“Appreciate receiving orders on time with good notice of delivery date.”

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“Hotlogs Wood Briquetts work well on my open fire providing a warm cosy feel to the lounge. Excellent service and delivery from Bioglow.”

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“Very good communication and delivery”

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“My last delivery arrived with the plastic covering torn open. The delivery guy could not explain it and it looked like a few bails were missing. I contacted your customer services and they said they sometimes have to take some bails from the pallet to get the quantity right. My preference would be to pay for the extra few bails instead of delivering with the pallet ripped open. As a result I had to immediately unload the pallet and store it as it could not be left out in that condition. I did not expect to have to do that at short notice which was due to not getting any notification it was on the way.”

Helpful Report

Dear Mr. McNamara, Thank you for taking the time to share your review. You placed an order for 32 packs of Bioglow Nestro Hardwood Briquettes. The pallets arrive from the factory with 12 packs per layer. As you ordered 32 packs, this would mean that 4 packs would be removed from the last layer, leaving 12 + 12 + (12-4) = 32 packs. Based on our discussion with you we did deliver the correct amount. We apologise for the issue with the packaging and have spoken with the carrier to ensure these are better packed in the future. Our customer service is available at all times to answer any concerns you and other customers may have. Thank you for your business.

“Excellent price and service !the lovely delivery man brought them as close to shed as was physically possible!”

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“Great customer service. Arrived on time. Good product.”

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“Customer service extremely helpful. Delivery quick & efficient (we have no street lights therefore delivery timescales given & adhered to) Fuel burns well with no mess & good heat output.”

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“Very friendly sales and delivery people, and the wood burns hotter than Hades! Great value, too.”

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“Hotlog wood briquettes arrived promptly and burned very well, I will buy them again. The courier delivering up in NE Scotland was great as I was out and redelivery was necessary which was arranged easily.”

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“The delivery to my house was excellent and the driver used his forklift to place the pallet exactly where I wanted it in the garage. The logs are easily broken into smaller pieces when starting the fire. I have no complaints.”

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“Excellent service from Bioglow. I live off shore and they delivered no problem and free of delivery charge. The eco logs arrived on a pallet which the delivery driver offloaded in a safe place next to my house. A lot of the bags were torn open and rain was forecast and the driver even covered the entire pallet load of stuff with a giant polybag until I could move them undercover. The blocks are easy to use and burn really well. They are a bit dusty and with the split bags I always had to clean up after decanting them to the fireplace. This doesn't bother me at all, but some people might find them messy. The blocks burn for about an hour. I use a mixture of the sawdust blocks and pallets that I source from the industrial estate 32 miles away. I used my winter fuel allowance from the government to buy the blocks and I am hoping that by using pallets as well, I will be able to have my stove lit all day. It's January now and I've had this delivery since November. So far, so good. No complaints at all.”

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“I live in Orkney on one of the outer isles- fuel costs here are obscene. I was quoted locally over £1000 for a pallet of heatlogs that last year cost under £500, and are still around £700 'south'. I ordered a pallet of heatlogs from Bioglow, to be delivered to a depot for onward delivery. They were brilliant - not only the price (including delivery 60% of what I would pay locally) but their attention to making the delivery work, communication etc was first rate. A week later a pallet arrived, dry, well packaged and exactly as described. Really recomment and will use again. Thanks.”

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“We regularly buy a pallet of heat logs, we vary between three different types and are pleased with the quality of all of them. The service from Bioglow is excellent with delivery usually within a few days of ordering. Would certainly recommend.”

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“Great product”

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“Super burning and btu very high.”

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“Good variety. Good value. Delivery was helped by a friendly driver who went out of his way to take the pallet down the towpath for us.”

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Bioglow Wood Fuels is rated 4.7 based on 541 reviews