Bioglow Wood Fuels Reviews

4.7 Rating 498 Reviews
93 %
of reviewers recommend Bioglow Wood Fuels
Based on 498 reviews
Shipping & Delivery
Delivery Methods
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Bioglow Wood Fuels Reviews

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website


020 3002 0359



23, Whitestone Way, Croydon

Write Your review

Tell us how Bioglow Wood Fuels made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous  // 01/01/2019
Never any problems with these guys, you order, they deliver, simple as that. Recommend them to anybody who asks.
Helpful Report
Competitively priced, excellent natural firelighters, the wool ingredient makes all the difference.
Helpful Report
Was relieved to get fuel for fire! Thankyou! Delivery man was exceptional as he took a small lifter down the drive - three tries to get it right! Hats off to him! Supposed it was all sustainable, but despite it being packaged in two layers of plastic(🤨) the rain still got in and some of it has had to go into my compost heap. It’s great in the house - no mess taking it to the fire and not TOO much ash below the grate, but not thinking I will re-order.
Helpful Report
Had been trying various suppliers to find value for money, quality of the product and shipping at a good rate. The 2 sacks from Bioglow were delivered on time and a good rate. The quality of fuel was great - the pieces were of a good size and the fuel burnt long and hot. I will be buying again from Bioglow.
Helpful Report
Quick delivery
Helpful Report
Used the wood wool firelighters this is our second order. No complaints good product at a good price... Thankyou....
Helpful Report
Very fast delivery and we are extremely rural
Helpful Report
The right product delivered promptly at the right price
Helpful Report
Normally well pleased with product and service level. The quality of the product in my last order was not as good as normal. In addition the pallet used for this (one ton) was not adequate. The wood broke and the pallet collapsed in the delivery lorry and this gave the driver problems with a heavy spilt pallet inside the lorry.
Helpful Report
I asked Mr. Google about timber briquettes as the ones I'd got before were no longer in stock so Mr. Google sent me to Bioglow. Thank you Mr. Google. I got two pallets with different types of wood briquettes on each - both are brilliant, burn hot, respond to air vent adjustments and produce only a tiny amount of ash. Service and delivery were prompt, friendly and professional and I will be back, but it won't be soon as the briquettes last most terribly well.
Helpful Report
Great service, brilliant heat from these logs. Very helpful delivery men.
Helpful Report
I love the Lexto fire lighters, brilliant product, I only use 2 or 3 in minutes I have a roaring fire.
Helpful Report
Well done bio glow first class products with first class service delivery went smoothly and the staff were great,, pleased to be a Bioglow customer will be back for more thanks for keeping us warm outstanding company ,,
Helpful Report
As a rural customer up in the Highlands I have found Bioglow to provide an excellent service, timely delivery and excellent communications. Their log products provide us with excellent heat and longevity in our stove. As with all wood providers, the cost has gone up significantly recently but still very competitive in the current market.
Helpful Report
Ordering and subsequent delivery were effortless. The briquettes burn well and last a reasonable time.
Helpful Report
Great service and products arrive well packed. Just wish the transport companies would call the day before to confirm delivery, just by luck we've been at home on two occasions.
Helpful Report
Fast delivery less than 3 days
Helpful Report
Easy to order, delivered quickly and logs are great. Will use again definitely
Helpful Report
We have had 3 full pallets of briquettes in the last 3 years. Just taken the 3rd delivery. The first load were 'Nestro oak' these were the best, looks like they came from lithuania or somewhere eastern european. Shreds of oak compacted into 5 large logs per pack. Very hot and very long lasting. They are what made me decide to get a pallet load every year, to top up the log supply as a ' handy no splitting easy to use for the wife while I'm away from home fuel '. They lasted 6 months mixing with any other logs I could find. The next load were different, a mix of hard and softwoods apparently. Similar size but these had a hole through the middle, compacted small chips and a bit crumbly rather than the large oak shreds of the previous ones so, a bit messy, vaccuum on standby. Still 5 per pack. Nearly as long burning too. The most recent ones are smaller, 7 per pack. They burn hot, but not as long. I preferred the larger logs they just burn longer. Luckily a dead elm blew down nearby last week so I can use the briquettes to get those logs going. The price has jumped by £200 (per pallet) in the last year...gulp. Still a good product very hot clean burning, easy to use. I live rural west coast scotland, Bioglow manage to deliver and easy to order from.
Helpful Report
Great prompt delivery by very helpful young lady. Good price - briquettes were 'softer/quicker burn' than others I've used but plus point is they are easy to break up with 'older/fragile' fingers and hands!
Helpful Report
Bioglow Wood Fuels is rated 4.7 based on 498 reviews