Bioglow Wood Fuels Reviews

Name: Bioglow Wood Fuels
Rating: 4.69

4.7 Rating 523 Reviews

93 %

of reviewers recommend Bioglow Wood Fuels

4.7

Based on 523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product”

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“Super burning and btu very high.”

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“Good variety. Good value. Delivery was helped by a friendly driver who went out of his way to take the pallet down the towpath for us.”

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“this company is excellent, and the product safely provides immense heating; I bought the RUF birch heat logs and they are easily stored in my garage, and conveniently burnt in my Franco-Belge stove.”

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“Great customer service, and communication. The price of the birch logs has really increased over the last couple of years, but so has everything, especially fuel. They burn well and very hot.”

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“This is the second time I have bought Hotlogs Wood Briquettes from Bioglow. They are clean to work with and they give out excellent heat.”

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“Been using this company and their wool bundles now for 2 years … great value great price great speedy service and makes lighting our wood burner so simple.”

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“Excellent customer service and fast delivery.”

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“Only 3* because I bought them for both open fire and Woodburner. They are fine for the Woodburner but no good for an open fire. As they heat up they split and fall out of the fireplace. The cost is also so much more than we’ve paid in the past. I’ll probably get wood logs next time.”

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“Always quick and efficient service.”

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“Never used Bioglow Wood”

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“Delivery was efficient and on time. The logs are easy to light and provide a warm and friendly fire”

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“Very helpful and logs came quickly and as expected. Will buy from them again.”

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“Ordering and delivery no problems with either, however, the product, Nestro wood briquettes, burn easy, burn hot, and burn out quickly, no wonder the sample package was not availability, how convenient. Will never buy Nestro wood briquettes again, the pack with 11 briquettes, so disappointed, it's false advertising.”

Helpful Report

We're so sorry that your experience didn't meet your expectations, and we appreciate you taking the time to provide your feedback. It sounds like the Nestro Wood Briquettes did not meet your expectations in that they burned quickly and weren't available in a sample package. We understand how this would leave you feeling disappointed, and we want to ensure your satisfaction moving forward as well as that of other customers. To extend burning time, it's recommended to turn down the air inflow into your wood stove. This will supply less air and slow down burning. Sample packs were temporarily unavailable in Ireland because we moved to a new parcel warehouse near Dublin. All sample packs are now available again. If you'd like a free sample pack of any other product, please let us know. I hope this helps and addresses some of the issues; we are indeed sorry for the disappointing experience and will aim to do better next time.

“Bought a pallet of the heat logs. Brilliant product. Fantastic service and delivery. Communication first class. Will be an affordable warm winter. ⭐️ ⭐️⭐️⭐️⭐️”

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“Very efficient with free delivery, it works well for us :)”

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“Usually good. Most recent order though was poorly palleted resulting in the pallet falling apart on the delivery lorry so the driver and I had to unload by hand. Many of the packs of blocks had also come apart.”

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“Great speedy service at a competitive price. The delivery guys took the trouble to bring the pallet right into the garage which was most helpful!”