Having been to your stores several times I knew exactly what to buy for my nieces for Halloween since they really love decorating biscuits. I ordered the halloween decorating biscuits and soon after ordering was told my niece had developed an allergy and had not been eating chocolate or chocolate flavoring for a few months . I tried to call Biscuiteers as directed on the website but no answer I then left a message to ask to send me plain biscuits instead when filling my order . I was also happy to change the biscuits for another type of box as I knew this would be better than wasting nearly £40. No one called me back and the chocolate biscuits were sent quicker than expected. Now sitting un-used un-eaten on my kitchen shelf- what a waste!!!