I have ordered from Biscuiteers in the past but will not use again after a disappointing experience with a Christmas order. The products are beautiful but are sadly let down by inefficient management of orders and poor communications. I ordered weeks in advance, but four days after the delivery date I booked, the order has still not arrived - and yet on the morning of 22nd December the website is still advertising next-day delivery. It appears that last-minute orders are prioritised over those placed in advance. Customer services staff are polite but send standard template messages blaming the Royal Mail, but it appears that my order has not yet been dispatched, four days after it should have been delivered. The company needs to be proactive about informing customers of delays. Very disappointing.