Sadly my experience hasn't been a good one. Having ordered a lovely tin of biscuits 3 weeks in advance, for a specific date to give as a luxurious gift. They were made and dispatched after the date requested for delivery and then took 5 days to get here. This was all too late for the gift to be given, so I ended up with an expensive gift to myself! In correspondence it was blamed on COVID extra lockdowns which whilst I understand, I found very frustrating as this all happened after they should have been delivered!! I requested a refund as they hadn't fulfilled the order and I no longer needed them, this I was told was impossible but I was offered a good will voucher on next purchase. The tin is beautiful and biscuits beautifully decorated, it's a real shame they can't deliver what they offer upon ordering.