Can't really give a view about the biscuits as they were a gift and I didn't see them! The recipient said they were pretty. Website was all right but overall the cost seems rather a lot for the quantity of biscuits, but they might have been special enough to warrant the price! I've already had two emails since April 21st for marketing purposes (it's April 24th today) - as well as this request to review. Too many! Not sure to what the third question refers - yes I did order by the website - so presumably that counts as email? I didn't have any queries but the order was dispatched in a timely fashion.