I placed two orders for delivery to friends in Austria in May 2021 for the letterbox biscuits. I followed the Biscuiteers’ FAQs, researched possible customs charges (which should be no more than 20% of the order cost) and the process involved which advised that I would be alerted by the courier DHL if extra customs charges were applicable. I was therefore extremely disappointed to discover that both friends were asked by DHL directly to pay customs amounting to between 60-110% of the actual cost of the biscuits. DHL made no attempt to contact me at any time. Despite several complaints to Biscuiteers, all they could say is there was nothing they could do about it. Furthermore they made no attempt to further investigate with DHL, so be warned DO NOT USE THIS COMPANY TO SEND ANY ORDERS OVERSEAS. This is the worst customer service I’ve experienced for many years, and I certainly won’t be using them again.