In the past we have been really impressed with biscuiteers and would have given them 5 stars. But this time round I had a lot of trouble paying and ended up being charged 3 times. Biscuiteers answered my emails and refunded my payments. But I then found out that one of my orders was wrong. Instead of a 'Star card' being sent, a 'Little Miss Hug' card arrived at my friends. When biscuiteers were told they did apologise and offer to resend the right order. However considering all of the hassle I've had with this order I would have thought some compensation would have been offered for my trouble.