How dare you inform me today that you cannot deliver the Christmas present I ordered for my 85 year old mother on 3 November 2021 for delivery on 20 December 2021. Covid is not an excuse for you not to fulfil my order in fact if you read your email to me when I chased as I hadn't received my order you assured me it would arrive by today, it was packed and ready to go! THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. You have had my money since November! I can assure you that I will be reviewing you company online for others to see so they don't get false promises to avoid being left in the situation I am now, with no present for my mother despite your assurances you would be fulfilling my order!