Liz M
I was kindly given the Master Icing Kit for Christmas as I have wanted to try flood icing for years. “Everything you need to give your home baked biscuits the Biscuiteers touch. Ideal for any budding Biscuiteer” the website boasts. I was initially really happy to receive the kit until it transpires that the cutters are chosen completely at random and there are no instructions or pictures to go from. There is a small booklet contained in the tin which tells you how to make the icing, draw an outline etc but nothing specific to the cutters that were sent. As a complete novice this makes it very difficult to have a good go at a design. It’s the equivalent of IKEA including a booklet on how to screw a screw into a piece of wood but no specific instructions for the bookcase you just purchased. I contacted customer services to request instructions as I honestly thought they must have been missed out. Their response was that the design is left up to the individual and there are no pictures of the finished products! I asked what my cutters were (as one in particular was pretty abstract) and they didn’t know! The product description states “cutter designs may vary” which I assumed meant that they changed them seasonally not that they picked 3 completely at random and when asked can’t tell you what they’re supposed to be! This set is supposed to be the ‘master’ set and yet the smaller, less expensive tins have a theme and instructions! In summary, although the products are packaged beautifully they are not worth the £50 price tag. I could buy all items from a local cook shop (probably for a lot less), if I didn’t need any instructions - £25 would be a better price point for what’s contained. This product totally misses the mark. The description should say “everything you need to give your home baked biscuits the Biscuiteers touch - except for the instructions” In future it needs to include a step by step guide to enable a beginner to produce a good quality finished product.
2 years ago
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