I ordered a tin of biscuits, paid for a chosen delivery day and they were "returned to sender because the people no longer live at that address". Which wasn't the case at all. I was credited for the biscuits to reorder but unfortunately, the account credit didn't include the delivery and was still charging my card. Also, the occasion was now a week past by the time I had this arranged with customer service. So I requested a full refund. Was a lot of faff and it was a really disappointing experience.
3 years ago
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